1. Introduction to Management Information Systems Review 3 – Information Systems and Development HTM 304 Fall 07

2. 2 Review Session - 3 Theme: Purposes and types of Information Systems Chapter 2 Purpose of Information Systems Chapter 7 Organizational IS Chapter 8 Inter-organizational IS Chapter 9 Business Intelligence Systems Operational Info Strategic Info

3. 3 Chapter 2 Purpose of IS Three main purposes to gain Competitive Advantage to solve problems to assist in decision making

4. 4 Chapter 2 Purpose of IS Three main purposes to gain Competitive Advantage Definition of Competitive Advantage Porter’s five forces model – List of the five forces – How Internet affects these five forces Eight Principles of gaining competitive Advantages – Identify strategies from examples.

5. 5 Exercise: When a stock trading firm opens a new site for online stock transactions they might gain competitive advantage by: a.product enhancement. b.establishing alliances. c.reducing costs. d.creating barriers to entry. Pick the one you are absolutely sure about!

6. 6 Chapter 2 Purpose of IS Three main purposes to gain Competitive Advantage to solve problems What is a “problem”? a perceived difference between what is and what ought to be. True/False? Before developing an information system, the organization must have a complete, accurate, and agreed-upon problem definition.

7. 7 Chapter 2 Purpose of IS Three main purposes to gain Competitive Advantage to solve problems to assist in decision making Three levels of decisions: -- operational, managerial, and strategic Decision processes: -- structured vs. unstructured Two major categories of IS: -- automated IS vs. augmented IS

8. 8 Relationships

9. 9 Exercise An information system that calculates the quantity of items to order for inventory is an example of a(n) ________: A) automated information system. B) augmented information system. C) cross-functional Information System. D) Knowledge Management System

10. 10 True / False 1.A structured decision is one for which there is an understood and accepted method for making the decision. 2.Determining when goods should be re-ordered is an example of an unstructured decision. 3.Determining when goods should be re-ordered is an example of a managerial decision. 4.Most of the strategic decisions are structured. 5.An information system that calculates the quantity of new jeans to order for your clothing store would be an example of an augmentation information system.

11. 11 Three main categories of IS Chapter 7 -- Organizational IS Chapter 8 -- IS across org. boundaries Chapter 9 -- Business Intelligence IS

12. 12 Chapter 7 – Organizational IS Three types of Information Systems Calculation Systems Functional Systems Integrated Systems Characteristics of those systems. Give example for each type of Information Systems. Description of how the emphasis of information systems shifts in the business world from 1950s. Connect your discussion with the definition of Information Systems.

13. 13 Integrated Information Systems Three major types of Integrated Information Systems Described in the text: CRM ERP EAI Write down the full name of the systems Describe the functionality and characteristics of those systems For ERP,  how it is evolved from the traditional MRP system? (explain MRP, MRP II, and ERP)  List several big vendors of the ERP system.

14. 14 Chapter 8 Inter-organizational Information Systems Two major systems E-Commerce Three major types of merchant EC systems (B2C, B2B, B2G) E-Commerce Improves Market Efficiency (How? See page 232) Three-tier web storefront architecture  describe the flow of information among the tiers. SCM (SRM + CRM) The concept of supply chain management A network, not a chain! Key technologies to exchange information among organizations – EDI (sets of standards to transfer documents) – XML (compared to HTML)

15. 15 Chatper 9 Business Intelligence Systems BI system: Goal: to provide the right information to the right user at the right time Two types of BI systems Reporting systems e.g. RFM report: what do “R”, “F”, & “M” stand for? Data-mining systems – Give examples of datamining

16. 16 Lab Activities Bill of Material (BOM) What is Bill of Material? HTML and XML Describe each language Explain the difference between these two.

17. 17 Acronyms You are supposed to ALL the acronyms below What do they stand for? What is the meaning of the terms? B2BB2CB2GBI BOMBPRCRMEAI ECEDIERPHTML MRPMRP IIRFMSCM SRMXML

18. 18 Other Terms You also need to understand the following terms Augmented ISAutomated ISCalculation IS Functional ISIntegrated ISIslands of automation Merchant ECNon-merchant ECWeb Farm