1. IS 425 Enterprise Information I Autumn 2004-2005 LECTURE 6  2004 Norma Sutcliffe

2. IS425 Autumn 2004-2005 Norma Sutcliffe Session 62 Agenda Midpoint Survey Exercise Enterprise Planning

3. IS425 Autumn 2004-2005 Norma Sutcliffe Session 63 Exercise Situation: ABC, a low-cost, high volume grocery chain in Chicago buys Get Healthy Foods, an organic food retail chain on the west coast. The debate facing the firm: Consolidate into one database with state-of-the art telecommunications between Chicago and San Monica CA. 3Pro – Yes on both telecommunications and database doing inhouse 3Con – No on both telecommunications and database 4Pro – Yes on just to database for financials and purchasing No to telecommunications 4Con – No on database for financials and purchasing and Yes to telecommunications 5Pro – No on doing tc and db inhouse – outsource entire job 5Con – Judge the debate coming up with list of concerns you want debater to cover All but 5Con, From last week’s readings come up with 2 reasons to support your side

4. IS425 Autumn 2004-2005 Norma Sutcliffe Session 64 Enterprise Planning Stimulating the Future Enhancing the value of information done at the level of the people doing the work — not at the executive level A form of “gap analysis” What information do we have? What information would we like? What alternative do we have for getting the information that we don’t have?

5. IS425 Autumn 2004-2005 Norma Sutcliffe Session 65 Assessing the Gap Alternatives EASE: Is the alternative easy to realize? POPULAR: Is it likely that the people involved will accept it? CHEAP: Are the costs for implementing the alternative reasonable?

6. IS425 Autumn 2004-2005 Norma Sutcliffe Session 66 How do we start? 1. Modeling the information that is deemed most important used now 2. Is there additional information that would be useful? 3. How would it be useful? 4. Then ask the Ease/Popular/Cheap questions

7. IS425 Autumn 2004-2005 Norma Sutcliffe Session 67 Hospital Information Model Current important Information Assets runs has

8. IS425 Autumn 2004-2005 Norma Sutcliffe Session 68 Focus on Patient Care (Scenario 1) Coordinating care of repeat visitors Key – finding relationships between visits

9. IS425 Autumn 2004-2005 Norma Sutcliffe Session 69 Possible Information Assets: Patient Care GOAL – Providing educational info to patients for self-managing conditions MEANS – Finding patterns in frequency of conditions/treatments ??? – ease / popular / cheap

10. IS425 Autumn 2004-2005 Norma Sutcliffe Session 610 Focus on Department & Facilities (Scenario 2) Looking at how well space is used and cost effectiveness

11. IS425 Autumn 2004-2005 Norma Sutcliffe Session 611 Possible Information Assets: Department and Facilities GOAL – Better space utilization and cost effectiveness MEANS -- Revenues from visits Expenses from running facilities ??? – ease / popular / cheap leases janitorial Net revenues

12. IS425 Autumn 2004-2005 Norma Sutcliffe Session 612 Possible Information Assets: Grants and Research Goal – Expanding the role of research Means – Gathering information on grants, funding agencies ??? – ease / popular / cheap

13. IS425 Autumn 2004-2005 Norma Sutcliffe Session 613 University Information Model Problem: Demand not known after class closed

14. IS425 Autumn 2004-2005 Norma Sutcliffe Session 614 Possible Information Assets: Enrollment Activity Goal – Determining Demand Means – Tracking Requests ??? – ease / popular / cheap

15. IS425 Autumn 2004-2005 Norma Sutcliffe Session 615 Possible Information Assets: Larger Scope (Scenario 2) Expansion to information about Degree Programs for Course Demand

16. IS425 Autumn 2004-2005 Norma Sutcliffe Session 616 Increased Information Value Planning Prioritization Tiers

17. IS425 Autumn 2004-2005 Norma Sutcliffe Session 617 Prioritizing Potential Benefit Info easy to access? Info accurate? People trained to use? Policies encourage effective use? Positive results for users?

18. IS425 Autumn 2004-2005 Norma Sutcliffe Session 618 Measuring the Effect Assumptions: 1. Goals are better than no goals 2. Specific goals are better than vague goals 3. What gets measured tends to get done Types of measures Quantitative – ROI – usually contrived Qualitative – Power of info assets to add value

19. IS425 Autumn 2004-2005 Norma Sutcliffe Session 619 Measuring the Effect Lagging Indicators what has happened appears precise c/be inappropriate, when? Leading Indicators s/match direction sought helps keep ship on course

20. IS425 Autumn 2004-2005 Norma Sutcliffe Session 620 Areas to measure for Balanced Picture Customer – what is our relationship Internal business processes (3 basics) Getting and paying for the inputs Converting inputs to salable product Delivering product/receiving payment Learning and growth areas (R&D) Financial stakeholders

21. IS425 Autumn 2004-2005 Norma Sutcliffe Session 621