1. Effective Communication Metaphysical / ‘Holistic’ approach (USA): Need a different way to relate to one another Universal connectedness - seeking to unite Unconditional acceptance The present conditions contain everything you need (to learn)

2. Effective Communication Metaphysical / ‘Holistic’ approach (USA): We create our own reality by projecting thoughts You can choose between love and fear … … so need to focus on self-reflection and personal clarity … … and positive intentions will ‘ripple out’ to others who (eventually) reflect them back.

3. Effective Communication ‘ Those who see themselves as weakened do attack. The attack must be blind however, because there is nothing to attack. Therefore they make up images, perceive them as unworthy and attack them for their unworthiness. That is all the world of the ego is.’ Schucman, H. & Thetford, W. (1996) A Course in Miracles

4. Effective Communication ‘ A miracle is a service. It is a way of loving your neighbour as yourself. You recognise your own and your neighbour’s worth simultaneously.’ There is no order of difficulty in miracles. One is not harder or bigger than another.’ Schucman, H. & Thetford, W. (1996) A Course in Miracles

5. Effective Communication ‘ To offer forgiveness is the only way for us to have it, for giving and receiving are the same. What was regarded as injustice … now becomes a call for help and union. Holding no one prisoner to guilt, we become free.’ Schucman, H. & Thetford, W. (1996) A Course in Miracles

6. Effective Communication ‘Don’t believe yourself and don’t believe anybody else.’ The Four Agreements: Be impeccable with your word Don’t take anything personally Don’t make assumptions Always do your best Ruiz, M. (2004) The Voice of Knowledge

7. Effective Communication ‘Much of our stress comes from mentally living out of our own business. When I think, “You should be on time,” I’m in your business. To think that I know what’s best for anyone else out there … is pure arrogance, and the result is tension, anxiety and fear. Mitchell, B.K. (2002) Loving What Is

8. Effective Communication ‘Do I know what’s right for myself ? That is my only business. Let me work with that, before I try to solve your problems for you.’ Mitchell, B.K. (2002) Loving What Is

9. Effective Communication Inquiry: The Four Questions and Turnaround Is it true ? Can you absolutely know that it’s true ? How do you react when you think that thought ? Who would you be without that thought ? Turn it around Mitchell, B.K. (2002) Loving What Is

10. Factors influencing motivation, productivity, and profit I know what is expected of me I’ve received praise in the last 7 days My supervisor cares about me I have the opportunity to do what I do best My opinions seem to count I understand the mission of the company My best friend is at work I have the opportunity to learn and grow My supervisor has discussed my progress