1. CAREER INFORMATION, ADVICE AND GUIDANCE IN SCOTLAND A framework for service redesign and improvement December 2010

2. Aim of this presentation  Some Scottish Policy Background  Outline where Career IAG in Scotland is now – and where we want to be  How we will redesign careers services  Our next steps

3. The Government’s Approach

4. The Government’s Purpose “To focus Government and public services on creating a more successful country, with opportunities for all of Scotland to flourish, through increasing sustainable economic growth.” First Minister

5. National Performance Framework

6. The Skills for Scotland Series Skills for Scotland: A Lifelong Skills Strategy (2007) Skills for Scotland: Accelerating Recovery and Sustainable Economic Growth (2010)

7. CAREER IAG IN SCOTLAND – A framework for service redesign and improvement improving services; providing better access and enabling self service through online tools and through improving existing careers services Our future vision

8. Strengthening Partnership & Maximising Impact Strong experience in partnership working We must ensure that we are having sufficient impact and improved outcomes for those who use career services.

9. Support for Individuals Raising aspirations for all Supporting Young People Supporting Parents Support for Adults

10. Support for Employers Changing and challenging economy Easier Access to IAG and LMI Developing the Workforce Supporting Skills Development

11. Redesigning the provision of Career IAG Focussing on: information being provided for all through self service on- line tools; advice being provided through diagnostic tools, again mostly self service with some support to access them where required through on-line support and telephone contact centres; and face-to-face guidance being provided in appropriate circumstances, to those who are most vulnerable and in need of support.

12. Career Service Transition Traditional Career IAG  Web site  Organisation/Practitioner led  Quick fix  “Stand alone”  Exclusively delivered by Career Professionals  Directive  Single channel – face to face New Career IAG delivery  Web service  User/Self managed approach  Skills development (lifelong)  Integrated with Curriculum  Delivered through range of partners and career professionals  Enabling  Multi-channel approach

14. Questions? martin.mcdermott@scotland.gsi.gov.uk