1. PC Support & Repair Chapter 9 Fundamental Security

2. Objectives After completing this chapter, you will meet these objectives: ▫ Explain why security is important. ▫ Describe security threats. ▫ Identify security procedures. ▫ Identify common preventive maintenance techniques for security. ▫ Troubleshoot security.

3. Why is Security Important?

4. Describe Security Threats Define viruses, worms, and Trojans. Explain web security. Define adware, spyware, and grayware. Explain Denial of Service (DoS). Describe spam and popup windows. Explain social engineering. Explain TCP/IP attacks. Explain hardware deconstruction and recycling.

5. Virus Malicious intent Attached to software, documents, or code ▫ Some can lay dormant Executes when program runs/opens ▫ Can corrupt or delete files ▫ Some capture keystrokes Spreads by email, file transfer, IM

6. Worm Self-replicating program Duplicates across network w/out you knowing ▫ Doesn’t need to attach to program Ties up bandwidth of network ▫ Can’t perform normal network functions

7. Trojan Horse Hidden in software ▫ “Appears” to be something good Can reproduce & spread ▫ Loss of data ▫ Infect other computers

8. Anti-Virus Software Can detect, disable, and remove viruses, worms, and Trojans YOU must be sure to apply updates (virus signature files), patches, etc. Have a security policy at company Maintenance schedule Make employees aware of opening email attachments Name some AV software

9. Adware Displays ads on computer ▫ Usually in pop ups ▫ Pops up faster than you can close Comes in software you download

10. Malware Grayware ▫ Not a virus but harmful or annoying  Phishing attacks  May change desktop background, home page ▫ Can be removed using spyware and adware removal tools

11. Spyware Type of grayware ▫ Similar to adware Distributes w/out you knowing Monitors computer activity ▫ Sends info to creator

12. Phishing Social engineering Pretends to be legit ▫ Bank Email contact ▫ Ask to verify password or account to prevent something bad from happening ▫ Through link to real-looking web page

13. Activity

14. Review What places ads on the desktop without you doing anything? ▫ Adware Name two types of malware. ▫ Grayware & spyware What program is self-replicating? ▫ Worm How do you make sure your AV software can protect you from the latest viruses? ▫ Download the latest virus updates

15. Review Which attack comes by email and directs you to a web page to enter personal info? ▫ Phishing Which software is installed on your computer w/out your knowing when you download a program and it displays product “windows” on the screen? ▫ Adware What ties up the networks bandwidth? ▫ Worm

16. Denial of Service (DoS) Prevents users from accessing services on network ▫ System is busy responding to the large amounts of requests; Resources get overloaded & shut down PING OF DEATH ▫ Many, large pings EMAIL BOMB ▫ Large amounts of bulk email overloads server DDoS ▫ Uses infected “zombie” computers to launch attacks ▫ Zombies are all over the place; can’t trace attack

17. DoS

18. Spam Unsolicited junk mail Can include links to infected site ▫ Or pop-ups Email/AV software can detect it ▫ No subject line ▫ Incomplete return address ▫ Computer generated e-mail ▫ Return e-mail not sent by the user

19. Social Engineering Person who can gain access to equipment or network by tricking people ▫ Get their username/password Pretend technician, Look over shoulders, Look through desks,

20. Other Attacks through TCP/IP Spoofing ▫ Gains access to resources on devices by pretending to be a trusted computer Man-in-the-middle ▫ Intercepts or inserts false information in traffic between two hosts

21. Hardware Destruction Data wiping ▫ Used to remove sensitive data  Formatting is not enough ▫ Overwrites data multiple times Hard drive destruction ▫ Shatter platters with hammer ▫ Shred CD’s & floppies Hard drive recycling (no sensitive data) ▫ Format & reuse or donate

22. Review A visitor at your work looks over your shoulder & sees your password. They then go home & use it to access the network. What is this called? ▫ Social engineering Which attack uses zombies all over to overwhelm/flood servers? ▫ DDoS The IRS is replacing their computers. What should you do to the old hard drives to protect any sensitive data before you recycle the PC’s? ▫ Destroy with a hammer

23. Review Which attack tricks you into entering your personal info through email and a spoofed web site? ▫ Phishing What is the proper way to remove personal data from a hard drive that does not contain sensitive info? ▫ Data wiping What attack gets the info before it gets to its destination? ▫ Man-in-the-middle

24. Identify Security Procedures Explain what is required in a basic local security policy. Explain the tasks required to protect physical equipment. Describe ways to protect data. Describe wireless security techniques.

25. Protecting Equipment Physical ▫ Cable locks ▫ Locked rooms ▫ Security cages ▫ Alarms ▫ Web cams Access ▫ Card keys ▫ Biometrics ▫ Security guards

26. Protecting Equipment Trusted Platform Module (TPM) ▫ Chip installed on motherboard ▫ Can authenticate hardware & software ▫ Store info about host  Digital certificates  Passwords  Encryption keys ▫ Makes it harder for hackers to gain access  Because it’s hardware based

27. Protect Data BIOS password ▫ Prevents BIOS changes & OS access Login password

28. Passwords Should expire after a specific period of time Should contain a mix of letters and numbers Lockout rules apply after unsuccessful attempts Rules should state: ▫ Username naming convention (jsmith) ▫ When passwords expire & when they will lockout Standards should prevent users from writing down passwords and exposing them to public view

29. Protect Data Data encryption ▫ Used in a VPN Firewall ▫ Allows/denies traffic to & from network Smart Card ▫ Card with chip Biometrics ▫ Fingerprint, eye, facial, etc.

30. Data Backups Full weekly or monthly ▫ Then frequent partial Should be stored off-site Protect backup with password

31. Wireless Security SSID ▫ Name of wireless network ▫ Can disable the broadcast MAC address filter ▫ Only your MAC addresses allowed Encrypt & authenticate data ▫ WEP (weak) ▫ WPA (better) WPA2 (best) ▫ LEAP (Cisco’s for Win & Linux)

32. Review A fingerprint reader is what kind of security? ▫ Biometrics Which wireless security should you use when you have all Cisco equipment? ▫ LEAP Where should backups be stored? ▫ Off-site How should a telecommuter send secure data to the company while traveling? ▫ Through a VPN

33. Review To secure your wireless network you should disable this & enable this… ▫ Disable the SSID broadcast ▫ Enable WPA encryption T or F. Passwords should be text only. T or F. You should set a password lockout rule. What hardware/software security method on the motherboard supports storing encryption keys, digital certificates, and passwords? ▫ TPM

34. Review What was the 1 st wireless encryption, which is also the weakest? ▫ WEP This Cisco encryption is just as strong as WPA2. ▫ LEAP What security method has a chip on a card? ▫ Smart Card What wireless security method will ensure ONLY your computers are accessing the network? ▫ MAC address filtering

35. Lab Packet Tracer Lab 9.3.4 ▫ Build & secure a wireless network

36. Preventive Maintenance for Security Explain how to update signature files for anti-virus and anti-spyware software. Explain how to install operating system service packs and security patches.

37. Installing Patches & Service Packs Usually to fix security holes ▫ Windows XP had a lot of them! 1.Create a restore point 2.Check for updates 3.Download 4.Install 5.Make sure it works

38. Troubleshooting

39. Review- 11 Questions

40. PC Support & Repair Chapter 9 Fundamental Security