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EPSS is: just enough just in time at point of need intrinsic to the system electronic controlled by the user reduces need for prior training reduces on-going.

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Presentation on theme: "EPSS is: just enough just in time at point of need intrinsic to the system electronic controlled by the user reduces need for prior training reduces on-going."— Presentation transcript:

1 EPSS is: just enough just in time at point of need intrinsic to the system electronic controlled by the user reduces need for prior training reduces on-going support need

2 EPSS minimizes external support and maximizes intrinsic support

3 3 Dimensions of EPSS Performance-Centered DesignPerformance-Centered Design Performance SupportPerformance Support Knowledge SupportKnowledge Support

4 Dynamic Display

5 User checklist

6 Teacher Mode - waits for user input Demo Mode - no user input is required

7 Quicken’s Report Function

8 Pre-structured Queries

9 On-Demand Video Tours

10 Video Quick Tours

11 Advantages of EPSS Accommodates different types of learners Integrates information, advice and learning experiences with the work context / task process Many projects have a six month ROI or less

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