1. CTS Communications Forum CAOs May 22, 2007

2. AGENDA Welcome (Mike Schilling) CTS communications update (Elaine Howell) Low-voltage wiring policies (Janice Bundy) CTS billing/rates for FY 2007-08 (Cecilia Kness) The new Web service center (Sarah Gamble) Q&A

3. WELCOME Michael Schilling Director Communications Technology Services (CTS) mschilling@be.ucla.edu (310) 825-5125

4. COMMUNICATIONS Elaine Howell Coordinator CTS Office of Communications oc@cts.ucla.edu (310) 825-4512

5. CIO AND CAO MEETINGS In response to feedback from customer surveys, we’re implementing Communications Forums for CAOs (2x per year) We’ll be posting all presentations on our Web site Please let us know if there’s a topic you’d like addressed

6. LOW-VOLTAGE WIRING Janice Bundy Associate Director CTS Infrastructure and Project Services jbundy@cts.ucla.edu 310-206-8145

7. ISO 9001: QUALITY MANAGEMENT PROGRAM Methods of Procedures Work Instructions Daily Dashboard Reports Weekly Activity Summary Report Continuous Improvement process Customer Satisfaction Surveys Service Level Agreements

8. DAILY DASHBOARD REPORT

9. CTS BILLING/RATES FOR FY 2007-08 Cecilia Kness Associate Director CTS Administrative Services ckness@cts.ucla.edu (310) 206-9050

10. FY 06/07 Key Rates Technology Infrastructure Fee (TIF) FTEmonth $ 39.00 Voice Accesslinemonth17.60 Calling Usage - Local (0 - 12 mile radius)minutecall0.010 - Zone Usage Measured (ZUM) (12 - 16 mile radius)minutecall0.015 - Intrastate ( > 16 mile radius within CA)minutecall0.035 - Interstateminutecall0.035 - International Wireline & Calling CardminutecallVaries by country - Domestic Calling Cardminutecall0.100 Voice Mailboxmailboxmonth6.00 Labor - Voice Moves, Adds, Changes (Voice MAC)hourjob78.25 - Low-Voltage Wiring Installationhourjob53.00 Cable TV - Campus (including Wilshire Center)connectionmonth12.50 - Hotelconnectionmonth8.30 Product Description Billing Unit of Measure Frequency FY 06/07 Approved Rate

11. CTS Web Bill – Login Screen

12. CTS Web Bill – Main Screen

13. CTS Web Bill – Selecting Department etc…

14. CTS Web Bill - Selecting FAU

15. CTS Web Bill - Selecting Station/Circuit

16. CTS Web Bill - Selecting TIF

17. TIF FAU Mapping – Login Screen

18. TIF FAU Mapping – Main Screen

19. Add New TIF FAU Mapping

20. Remove TIF FAU Mapping

21. TIF FAU Mapping by Department

22. THE NEW WEB SERVICE CENTER Sarah Gamble Assistant Manager CTS Client Services sgamble@cts.ucla.edu (310) 825-3035

23. PHASE II CTS WEB CENTER: ORDER PROCESSING Allow budgetary control through authorized access via a QDB or OASIS account using DACCS Email CTS notification of receipt of order to authorized person placing order, order contact, and DACCS reviewer Email notification of due date to order placer and contact Email notification of completion to order placer and contact PAN notification The new CTS Web center will offer a variety of enhancements:

24. ORDER PROCESSING (2) Expedite the order placing process by using a “shopping cart” approach to selecting CTS products and services Gather more detailed information, allowing CTS personnel to expedite order processing and confirmation with customers Give online customers access to track orders and check on status More enhancements:

25. Thank you for attending the CAO Communications Forum QUESTIONS?