1. 1 NETWORK PLANNING TASK FORCE FY’06 Network Strategic Discussions 11/7/05

2. 2 Meeting Schedule – FY 2006 ■Summer Planning Sessions (2) ■July 18 ■August 01 ■Fall Focus Groups (2) ■September 19 ■Fall Meetings (6) ■October 03 – Security Priority Setting ■October 17 – Network Priority Setting ■October 31 – Strategic Security Discussions ■November 07 – Network Strategic Discussions ■November 21-Final Strategic Discussions/Summary of needed decisions ■December 5 – Consensus/Prioritization/Rate Setting

3. 3 Agenda ■ Wireless ■ VoIP ■ High speed connectivity to desktops/ servers

4. 4 Wireless (Current Status) ■400 ISC and School/Center access points. ■Approximately 20% of campus has wireless connectivity. ■Awaiting final approval for complete College House and Sansom Place wireless installations (500 APs). ■Discussions currently underway for Wireless in 21 Greek houses. (42 APs) ■Many large-scale installations pending – New McNeil, Life Sciences, Bennett Hall. ■Any other big installations pending? ■By Fall 2006, Penn could have about 50% wireless connectivity.

5. 5 Wireless Strategic Discussion ■What are we trying to accomplish? ■100% of campus with wireless? ■ISC managing all infrastructure centrally? ■If all pending installations are approved and completed Penn, will be about 50% wireless. ■What other strategies may we employ to get a campus-wide deployment?

6. 6 Wireless (Supporting Proposals) FY ’07 ■ISC to capitalize access point hardware, using a 3- year depreciation schedule. ■Deploy next generation of wireless technology. ■Costs for hardware depreciation, hardware/software support, staff, etc. will be about $27/month per AP. ■It is currently $27/month without hardware depreciation. ■How is the subsidy working for public wireless IP addresses? ■Should we subsidize all wireless IP addresses?

7. 7 New Wireless Support Costs (Monthly Fee Per Access Point) ■Cost Breakdown ■Hardware depreciation $13 ■Hardware/software maintenance $ 5 ■Staff costs per AP $ 9 ■TOTAL $27 ■Monthly charges in FY’04 and ’05 were $30 and $27 respectively, without hardware capitalization.

8. 8 Voice (Current Status) ■25,000 Verizon Centrex users including on-campus students. ■Most work is outsourced ■MACs slow and costly ■Local calls costly ■LD service with Paetec. ■Over 12,000 voicemail users ■Several different, legacy ACDs ■Negotiated low-cost phone line and usage contracts. ■Developed programs with three cellular phone service providers for members of the University community.

9. 9 Voice Plans (FY ’06) ■Developing flexible, cost-effective services based on VoIP. ■Performing R&D into ■Unified Messaging to access and manage voice mail through either a telephone or an electronic mail program. ■Software-based telephones (Softphones). ■Telephone directory services via interactive voice response (IVR) ■Telephone set portability, using VoIP handsets that can autoconfigure anywhere on any IP network. ■Products that support agent call handling and distribution for call centers (Automatic Call Distribution - ACD).

10. 10 Voice Plans (FY ‘07) ■ Explore integration of Instant Messaging and Video Conferencing (Integrated Communications) in user- specified ways (Presence). ■ Explore dual mode cellular/802.11 devices that work as conventional cell phones as well as on-campus wireless devices. ■ Perform R&D into location-based services, supporting user location for emergency services as well as customized user services based on a user's specific location.

11. 11 Voice Communications (Why change?) ■Drivers ■Penn’s voice infrastructure, especially building-to-building copper cables are 25-100 years old, very costly to maintain and can take a long time to replace, thus making basic phone service not as reliable. ■There is very little voice infrastructure redundancy. ■Legacy voice mail and ACD systems are costly to operate and lack enhanced functionality. ■Verizon MACs are inflexible and costly. ■Potentially recover lost revenue from students ■$1.5M in last 5 years ■Increase operational efficiencies ■Need to manage only one infrastructure. ■Architecture to enable competition between service providers. ■Via IP technology- same connection ■LEC and LD services ■Position for voice-enabled applications – Pennintouch/SFS.

12. 12 VoIP (Global Advantages) ■ Vendor independence. ■ Operational economies of scale. ■ Modern communications services lead to a more efficient work environment. ■ Increase/remain competitive as a modern “Hi- Tech” institution.

13. 13 Voice Communications (Business Process Changes) ■We are considering no new building feeds with copper cables. ■We need to replace legacy KSUs (Eagles, Extrom). ■We are encouraging voice customers to make only one technology leap forward ■Delay upgrades to a legacy voice system ■Upgrade to VoIP ■We will be replacing our ACD and voice mail systems to IP-based ones.

14. 14 Challenges / Risks ■Infrastructure ■Move forward fast enough to avoid costly building-to-building telephone cable upgrades. ■Customer communication/training ■We will effect all 25,000 voice customers. ■Staffing ■New positions are a challenge. We are moving towards insourcing and will need more staff. ■Financial ■While we are reasonably confident that expenses will not increase, it may be a challenge to maintain the $1M voice cross-subsidy to the network. ■Technology Leader ■First large scale implementation of open-source solution. ■Dependency on Verizon ■Need their cooperation for the smoothest transition to a modern telephony architecture ■Verizon is slow to migrate to new technologies (Recent acquisition of MCI might help.) ■We can move forward without Verizon, but may have issues with ■Slowness of number portability ■Number changes may be necessary ■Dialing plans may need to change from 5 vs 10 digits ■911/511 Support ■VoIP phones will not work without power.

15. 15 VoIP Pilot (Current Status) ■Campus pilot started with Vet School on 11/3 ■Nursing and CETS scheduled for November. ■Van Pelt and Med School Computing for December. ■Additional schools scheduled for 2006. ■Goal - 500 participants for June 2006. ■ProDesk support services in place ■Customer and LSP programs in place ■LSP training ■Web site ( http://www.upenn.edu/computing/voice/voip/) http://www.upenn.edu/computing/voice/voip/ ■R eference materials ■Entire campus completed in 5 years or less with good business drivers and most technical issues resolved.

16. 16 High-speed Connectivity for desktops and servers ■School/Center Needs ■Increase desktop/server speeds ■Lower charges for 100 and 1000Mbps connections. ■100Mbps charges have decreased from $30/month to $16. ■ISC concerns ■Increase bandwidth to users will increase costs for ■Campus backbone (building and router interfaces) ■Internet ■Should we restrict bandwidth to buildings? ■Should we restrict outbound bandwidth on IP addresses? (like we do for residential students)