1. Group Dynamics
There are numerous ways in which groups can positively and negatively affect member satisfaction and performance, productivity, product and service quality, and a range of other organizational goals and outcomes.

2. Types Of Groups: Primary and Secondary Groups
Formal and Informal Groups
Heterogeneous and Homogeneous Groups
Interacting and Nominal Groups
Electronic brainstorming and decision making
Permanent and Temporary Groups

3. Basic Attributes Of Groups:
Individual and Group Status
Electronic communication and status equalization
Roles
Role Conflict, Ambiguity, and Overload
Social Identity Theory
Norms
Member Status and Conformity to Group Norms
Cohesiveness
Group cohesiveness in Cyberspace

4. Basic Attributes Of Groups Cont.:
Group (Organizational) Commitment
Groupthink
Choice-Shift (Risky-Shift) Phenomenon
Social Loafing

5. Group Process And Development:
Group Development
Forming
Storming
Norming
Performing
Adjourning
Punctuated Equilibrium Model

6. Group Process And Development Cont.:
Group and Organizational Socialization
Steps in Organizational Socialization
Selection
Humility-inducing experiences
In-the-trenches training
Use of reward and control systems
Adherence to the firm’s key values
Reinforcing folklore
Consistent role models

7. Group Process And Development Cont.:
Socialization and Realistic Job Previews
Newcomer Strategies
Socialization and Group Mentoring

8. Group Process And Development Cont.:
Observation of Group Process
Sociograms
Interaction Process Analysis
Participation
Influence
Decision Making
Task Functions
Maintenance Functions
Feelings
Norms

9. Group Process And Development Cont.:
Managerial Application: Process Consultation and Team Building
Process consultation
Agenda-setting interventions
Data feedback
Counseling or coaching
Structural interventions
Team building
Goals
Roles
Processes
Interpersonal relations

10. Conclusion:
In today’s complex organizations, a successful firm requires the effective and efficient interaction of a number of different groups throughout its hierarchy.