1. Where We Have Been and Where We Can Go How Technology Can Enhance Working, Learning and Thinking in Corporate Training Tiffany Miller ITEC 57427 April 29th, 2008

2. Overview Nature of Corporate Training Problems Before Technology Current Technology Future Technology

3. Nature of Corporate Training

4. Train as many people as possible Train as quickly as possible Spend the least amount of money

5. Nature of Corporate Training MYTH: “More training will fix the problem.” FACT: There are many factors that affect employee performance.

6. Nature of Corporate Training Eight Performance Factors: 1.Skill & Knowledge 2.Capacity 3.Attitude 4.Conditions Friesen, Kay and Associates Click to follow link

7. Nature of Corporate Training Eight Performance Factors (cont.) 5. Incentives 6. Standards 7. Measurement 8. Feedback

8. Nature of Corporate Training Performance Factors that CAN be influenced by training: Skill & Knowledge Attitude (sometimes) All other performance factors need a solution not solely based on training.

9. Problems Before Technology

10. Materials Hard to update Expensive to replace Time to reproduce Not interactive/ engaging Cost to mail

11. Problems Before Technology Travel Expense to attend class Cost to operate classrooms Scheduling time out of office

12. Problems Before Technology People More facilitators needed More inconsistency of content delivered

13. Problems Before Technology Practice Hard to simulate real-life Cost to constantly reproduce documents

14. Current Technology

15. Word Processors Easy to… create/update documents add graphics reproduce materials

16. Current Technology Intranet Houses documents electronically Accessible to all Always most current Print at will

17. Current Technology Electronic Tools Podcasts Webinars Online Courses System simulations made in Captivate

18. Current Technology Learning Management System Online class evaluations Online assessments Course scheduling Tracking Discussion boards

19. Future Technology

20. Affiliated with American Society for Training & Development (ASTD) Promotes using technology for learning Online articles, discussions, resources, demos Large focus on new technologies Learning Circuits Click to follow link

21. Future Technology Job aids built into the systems where/when you need them Training tools accessible from Blackberry phones Electronic Performance Support

22. Future Technology Virtual Worlds Remote collaboration Training 3-D models Gestures and emotions Networking

23. Future Technology Artificial Intelligence Greater ability to practice having customer conversations without affecting business results

24. Future Technology Impacts More self-study for learners Fewer facilitators More designers Higher bandwidths Cost shifts from logistics/materials to technologies/systems

25. THE END