1. 7 comments about Theory Z US = highly structured Japanese = loosely structured US = employee and org. goals are incompatible. Japanese = people are most valuable asset

2. US = highly centralized Japanese = decentralized US = write it down, communicate to seek compliance Japanese = talk about it informally, then write it down to confirm.

3. US = focus on formal work relationship Japanese = holistic concern for employee US = no security Japanese = long term commitment

4. US = fail to develop human resources Japanese = recognize and develop human potential

5. Stohl - ham $ eggs in terms of commitment.

6. Japanese expect a pig level of commitment

7. Reengineering - reinvent the organization

8. strategic planning faith in rational and linear thinking concerned with the system understand notion of process

9. high speed management computer skills reward dramatic improvements and results

10. organizational maturity - vision giving and caring - stewardship committed to org. purpose - service demand high quality performance develop positive work history Steve’s wisdom based upon transformation and stewardship

11. Tower Building 6 teams

12. kitty = $1.00 6 teams - winning team gets the kitty one manager = union shop

13. two builders one quality control person one process observer

14. task = build two towers: one by each worker. stack one at a time from one random pile

15. see how high you can build the towers in timed trials blind folded workers use non-dominant hand only

16. towers must be standing at the end of the round

17. scoring estimate how tall for each tower underestimate = no benefit overestimate = penalty (Actual - shortfall)

18. timed rounds practice = 3 minutes round 1 = 2.5 minutes round 2 = 2.0 minutes round 3 = 1.5 minutes

19. Form yourselves into a work team norms/approach/strategy roles (leader, workers, quality control, process observer) structure (physical arrangements)

20. Processing leadership approach winning/losing personnel changes effects of history

21. stress type of task pressure of time structure TQM Kaizen