1. © 2005 Prentice-Hall 3-1 Personality and Emotions Chapter 3 Essentials of Organizational Behavior, 8/e Stephen P. Robbins Essentials of Organizational Behavior, 8/e Stephen P. Robbins

2. © 2005 Prentice-Hall 3-2 Personality The combination of psychological traits we use to classify & describe a person in terms of characteristics such as quiet, passive, loud, aggressive, etc.

3. © 2005 Prentice-Hall 3-3 Myers-Briggs Type Indicator Most widely used personality- assessment instrument in the world Individuals are classified as extroverted or introverted (E or I), sensing or intuitive (S or N), thinking or feeling (T or F), and judging or perceiving (J or P)

4. © 2005 Prentice-Hall 3-4 Extroverted vs. Introverted Extroverts are outgoing, sociable, and assertive Introverts are quiet and shy

5. © 2005 Prentice-Hall 3-5 Sensing vs. Intuitive Sensitive types are practical and prefer to focus on details Intuitives rely on unconscious processes and look at the big picture

6. © 2005 Prentice-Hall 3-6 Thinking vs. Feeling Thinking types use reason and logic to handle problems Feeling types rely on their personal values and emotions

7. © 2005 Prentice-Hall 3-7 Judging vs. Perceiving Judging types want control and prefer their world to be ordered and structured Perceiving types are flexible and spontaneous

8. © 2005 Prentice-Hall 3-8 The Big-Five Model Extroversion Agreeableness Conscientiousness Emotional Stability Openess to Experience

9. © 2005 Prentice-Hall 3-9 Extroversion - one's comfort level with relationships

10. © 2005 Prentice-Hall 3-10 Agreeableness - refers to an individual's propensity to defer to others Conscientiousness - a measure of reliability

11. © 2005 Prentice-Hall 3-11 Emotional stability -taps a person's ability to withstand stress

12. © 2005 Prentice-Hall 3-12 Openness to experience - addresses an individual's range of interests and fascination with novelty

13. © 2005 Prentice-Hall 3-13 Other Key Personality Attributes Locus of control Locus of control - Belief that life is controlled by oneself vs. outsiders Machiavellianism Machiavellianism - Tendency to manipulate and maintain emotional distance Self-esteem Self-esteem - Degree one likes or dislikes oneself

14. © 2005 Prentice-Hall 3-14 Other Key Personality Attributes Self-monitoring Self-monitoring - Sensitive to external cues to behave differently Risk propensity Risk propensity - Willingness to take chances Type A personality Type A personality - Incessantly struggling to achieve more

15. © 2005 Prentice-Hall 3-15 Matching Personalities and Jobs Six-personality-types model - an employee’s satisfaction with and propensity to leave his or her job depend on the degree to which the individual’s personality matches his or her occupational environment

16. © 2005 Prentice-Hall 3-16 Personality Types and Sample Occupations

17. © 2005 Prentice-Hall 3-17 Diagram of the Relationship among Occupational Personality Types

18. © 2005 Prentice-Hall 3-18 Key Points There do appear to be intrinsic personality differences among individuals There are different types of jobs People in job environments congruent with their personality type should be more satisfied and less likely to resign

19. © 2005 Prentice-Hall 3-19 What are Emotions? Affect – covers a broad range of feelings that people experience Emotions – intense feelings directed at someone or something Moods – feelings that tend to be less intense, lack a contextual stimulus

20. © 2005 Prentice-Hall 3-20 Emotional Labor Employee expresses organizationally desired emotions during interpersonal transactions

21. © 2005 Prentice-Hall 3-21 Felt emotions are an individual's actual emotions Displayed emotions are those that are organizationally- required and considered appropriate in a given job

22. © 2005 Prentice-Hall 3-22 The Six Universal Emotions Happiness Surprise Fear Sadness Anger Disgust Emotion Continuum

23. © 2005 Prentice-Hall 3-23 Gender and Emotions Women: Show greater emotional expression than men Experience emotions more intensely Report more comfort in expressing emotions. Better at reading nonverbal cues than are men

24. © 2005 Prentice-Hall 3-24 OB Applications Ability and Selection Decision Making Motivation Leadership Interpersonal Conflict Deviant Workplace Behaviors

25. © 2005 Prentice-Hall 3-25 Emotional Intelligence Self-Awareness Self-management Self-motivation Empathy Social Skills