1. E LECTRONIC B USINESS, I NTRANETS & E XTRANETS

2. 5-2 E LECTRONIC C OMMERCE The ________ exchange of goods, services, and money among firms, and between ________ and their customers

3. 5-3 T YPES OF E LECTRONIC C OMMERCE ________

4. 4 R EVENUE P ARADIGMS ________ - Cost of goods sold Gross margin - Expenses ________ How do we make a buck? Margin * ________ (SP – cost) * ________

5. 5 B USINESS ADVANTAGES OF B2B INCLUDE : Sales - Cost of goods sold Gross margin - Expenses Net income Managing ________ more efficiently Adjusting more quickly to customer demand Getting ________ to market faster Obtaining ________ prices on supplies

6. 6 B USINESS ADVANTAGES OF B2C INCLUDE : Access to a ________ selection of products and services Access to ________ at lower costs Convenience for transactions or for obtaining information Access to a wider selection of products and services Access to ________ at lower costs Convenience for transactions or for obtaining information Sales - Cost of goods sold Gross margin - Expenses Net income Ebake.com

7. 5-7 I NTERNET &W ORLD W IDE W EB C APABILITIES World Wide Web ________ Interactive Communication Interactive Communication ________ Transaction Support Transaction Support Mass Customization Mass Customization Information Dissemination Information Dissemination

8. 5-8 I MPACT OF THE W EB : ________ Manufacturer or Service Provider Manufacturer or Service Provider Intermediary (Middleman) Intermediary (Middleman) Customer (Consumer or Business) Customer (Consumer or Business) ________ Removal of the ________ ________ in a sale. Companies can sell directly to customers (retail or wholesale) without assistance using the Internet ________ Removal of the ________ ________ in a sale. Companies can sell directly to customers (retail or wholesale) without assistance using the Internet 6%

9. Are there any downsides to disintermediation for a manufacturer or primary creator of services? If yes, what are the disadvantages? If no, why don’t all “manufacturers disintermediate their distribution channel?

10. E LECTRONIC C OMMERCE B USINESS S TRATEGIES Business Strategies come in one of the following three types. All require a sound business model to be successful chaptersAmazon

11. 5-11 K EY I NGREDIENTS OF A B USINESS M ODEL

12. 5-12 C LICK -O NLY S TRATEGY

13. 5-13 S TAGES OF B USINESS - TO -C ONSUMER T RANSACTIONS (e.g. Electronic _________) (e.g. displaying a _______balance) (e.g. ______ a book)

14. 14 __________ C OMMERCE __________ commerce (m-commerce) relies on the use of wireless devices, such as personal digital assistants, cell phones, and smart phones, to place orders and conduct business Issues confronting m-commerce User-friendliness of the wireless device __________ speed Security __________ of life Working 24//7

15. 5-15 M-C OMMERCE AND THE K EY D RIVERS FOR G ROWTH Driver One: __________ in the Internet Any electronic transaction or information interaction conducted using a wireless, mobile device, and mobile networks, that leads to transfer of real or perceived value in exchange for information, service, or goods Driver Two: __________ of High Speed Networks Driver Three: __________ in Mobile Devices

16. 5-16 H OW M-C OMMERCE DIFFERS FROM GENERAL EB

17. 5-17 I NTRANETS Intranets An________, private network using Web technologies to securely transmit information within the organization. This ________ internal Web limits viewing access to authorized users within the organization Intranets An________, private network using Web technologies to securely transmit information within the organization. This ________ internal Web limits viewing access to authorized users within the organization Intranet Benefits Improved ________access to authorized user Improved ________and accuracy of information Global reach allowing employees access from anywhere Cross-________integration Low ________deployment Positive________on investment Intranet Benefits Improved ________access to authorized user Improved ________and accuracy of information Global reach allowing employees access from anywhere Cross-________integration Low ________deployment Positive________on investment

18. 5-18 I NTRANET A PPLICATIONS Intranet Hub Online Entry of Information Online Entry of Information Application Integration Application Integration ________ Real-time Access To Information Real-time Access To Information

19. 5-19 E XTRANETS – B USINESS TO B USINESS E COMMERCE Extranets enable two or more firms to use the Internet to do business together

20. 5-20 E LECTRONIC D ATA I NTERCHANGE (EDI) Electronic Data Interchange The ________ of electronic business forms between business partners (e.g. purchase order) Typically used by large organizations…very expensive The internet has opened this technology to smaller firms Electronic Data Interchange The ________ of electronic business forms between business partners (e.g. purchase order) Typically used by large organizations…very expensive The internet has opened this technology to smaller firms How it works EDI transactions are system generated by the sender and then transmitted to the receiver by a ________ VAN (Value Added Network) providers are private network operators that provide guaranteed delivery How it works EDI transactions are system generated by the sender and then transmitted to the receiver by a ________ VAN (Value Added Network) providers are private network operators that provide guaranteed delivery Standards Document types and formats are universally standardized Two standards exist: ANSI X.12 and UN/EDIFACT Standards Document types and formats are universally standardized Two standards exist: ANSI X.12 and UN/EDIFACT

21. 5-21 E LECTRONIC D ATA I NTERCHANGE (EDI) E XAMPLE

22. 5-22 E XTRANETS ________ secure networks that provide customers, suppliers, and employees with access to internal systems replaced ________for smaller firms Extranet Benefits timeliness &accuracy of communications, reducing errors & misunderstandings Allows ________management of documents allowing single updates Uses standard web protocols Easy to use, requires little training Used to automate transactions, reducing cost and cycle time

23. 23 Virtual private network (VPN): a secure connection between two points across the Internet ________: the process by which VPNs transfer information by encapsulating traffic in IP packets over the Internet

24. 5-24 E XTRANET A PPLICATIONS Exchanges ________ Portals ________ Portals ________ Real-Time Info Access Real-Time Info Access Procurement Portals Procurement Portals ________ Portals Supply Chain Management Supply Chain Management

25. 5-25 E XTRANET A PPLICATIONS : E XCHANGES AND P ORTALS e.g. SciQuest.come.g. Premier.Dell.come.g. Ford Supplier Portal)

26. 5-26 N EW T ECHNOLOGIES FOR B2B E LECTRONIC C OMMERCE XML - Extensible Markup Language EBRL - Extensible Business Reporting Language

27. 5-27 N EW T ECHNOLOGIES FOR B2B E LECTRONIC C OMMERCE _____________ - Radio Frequency Identification Used for tagging and tracking physical items _____________ system uses a transceiver and antenna to transfer information to a processing device from an RFID tag _____________ Benefits RFID is more powerful than bar-code technology because it does not require visual line-of-sight reading _____________ tags can be placed anywhere (e.g. clothes, pets, cars, parts, store items, etc.) _____________ Issues Deployment is growing rapidly but it is still expensive There is no clear set of data standards Global radio frequencies differ between countries

28. RFID L IBRARY EXAMPLE