1. Working as a Team

2. 2 Types of Conflict Cognitive – Positively related to decision quality and commitment Affective – Negatively related to decision quality and commitment and satisfaction – Positively related to turnover

3. Encouraging Cognitive Establish openness norms Encourage different functional views Establish cooperative reward systems Encourage informational diversity

4. Avoiding Affective Focus on facts Develop multiple alternatives Establish a common vision Use humor Balance power Give everyone a voice in process Encourage participation

5. Rules for Group Interaction

6. 1.Be critical of ideas, not people

7. 2. Focus on making the best decision possible, not on winning

8. 3. Encourage everyone to participate and master all the relevant information

9. 4. Listen to everyone’s ideas, even if you do not agree

10. 5. Restate what someone has said if it is not clear

11. 6. First consider all the ideas and facts supporting both sides, and then try to put them together in a way that makes sense

12. 7. Try to understand both sides of the issue

13. 8. Change your mind when the evidence clearly indicates that you should do so

14. Rules for Group Interaction 1. Be critical of ideas, not people. 2. Focus on making the best decision possible, not on “winning. 3. Encourage everyone to participate and master all the relevant information. 4. Listen to everyone’s ideas, even if you do not agree. 5. Restate what someone has said if it is not clear 6. First consider all the ideas and facts supporting both sides, and then try to put them together in a way that makes sense. 7. Try to understand both sides of the issue. 8. Change your mind when the evidence clearly indicates that you should do so.