1. Anat Lewin | Global ICT Department | World Bank Group
e-BRs as part of broader e-Government
CONNECT • INNOVATE • TRANSFORM
Anat Lewin | Global ICT Department | World Bank Group

2. We’ve Come A Long Way Advanced Basic
Automatic feed of media news on company viewed
Tracking companies of interest
Annual accounts data entered online by firm
Analysis and structuring of annual accounts data: aggregates, rankings by sector, profitability
Accountants / notaries can log in to digitally sign a firm’s docs
 Private sector data firms can become competition to e-BRs when buying bulk
Basic
Registering a new company
Changing names / addresses
Changing board / management
Pledging property / raising capital
Checking firm for insolvency
Checking that a person has signature rights
 Pay per use

3. About 40 Economies offer Electronic Services
Singapore, Norway and India offer fully electronic business registration services;
Mexico’s electronic company registration saves two weeks;
Bangladesh’s electronic company registration cuts time by almost a month, increased registrations by 90 percent and name clearances by 80 percent;
Singapore linked company and tax registration in a single online form;
Pakistan’s e-Services project and digital signatures allow new companies to register and file tax returns online.
Source: Doing Business 2010

4. For e-BRs, What’s Our Wish List?
Tax Registry
Land Registry
Business Registry
Social Security
Interoperability of e-Gov online services
E-Customs Trade DB
E-Procure- ment
Secured Asset Registry
Car/Ship Registry
Investment Promotion Agency
Interoperability of databases, registries and services bring efficiencies and time / cost savings through One Stop Shops and Single Windows.

5. How are things done today?

6. S I L O
Implementation

7. Recent Example: Silos Don’t Work
Ghana’s Budget and Public Expenditure Management System
Funded by the World Bank, implemented by Government of Ghana -- US$30 million
Incorporated 32 Ministries in 10 Regions and across 140 Districts
However, not integrated with the rest of the government
Being scrapped
A new IFMIS system is now being implemented at a cost of US$54 million.

8. We can implement post-facto interoperability, but we get a “Spaghetti of interdependencies” among Government applications. Difficult to maintain.

9. The Business Unit-Driven Conceptual Framework for e-Government
Services to Citizens, Businesses, Government
Collateral Registry
e-BR
e-Tax
e-Transport
Standards and Enterprise Architecture (SOA)
e-Customs
Land Registry
e-Security
Shared Infrastructure, Services / Interoperability
Strategy, Policies, Laws, Regulations, Institutions, Knowledge
Diagonals
Public Private Partnerships, central-local, skills development
You are a Vertical
e-BRs are part of e-Government e-Registry design conforms to national and local policy objectives for e-Gov, PSD and G2B services e-BRs are developed using a Government Enterprise Architecture Framework e-BRs comply with national interoperability standards and also take into account international requirements e.g. BRITE
We can help you think through the Horizontals

10. How can we do things differently with new technologies?

11. How are you going to do that?
Move to a situation in which technology allows you to share services and infrastructure

12. Shared e-Gov Services: Think Modular

13. Service-Oriented Architecture
Services: Before
Services: After
Skills Needed in Team:
High-level enterprise architects
People “plugged” into line ministries and their services
People skilled in Change Management and Processes
Examples:
Same payment systems can be invoked by e-BR as by other applications
Authentication check on a person invoked at civil registry
Mapping services invoked to merge data with maps
Credit Check invoked by e-BR and other applications

14. For e-BRs, What’s Our Wish List?
Tax Registry
Land Registry
Business Registry
Social Security
Interoperability of e-Gov online services
E-Customs Trade DB
E-Procure- ment
Secured Asset Registry
Car/Ship Registry
Investment Promotion Agency
Interoperability of databases, registries and services bring efficiencies and time / cost savings through One Stop Shops and Single Windows.

15. “the Cloud”

16. Moldova is Preparing a Government Cloud
Shared cloud infrastructure can lead to cost reduction, efficiencies, access to the latest technologies, ability to quickly respond to fluctuating or transient demand, reduction of TCO, lower energy costs, added security, and a greener footprint.
Moldova is Preparing a Government Cloud

17. UK Government is Creating a Private Government Cloud
Could save up to £3.2bn a year from at least £16bn.
About a dozen highly secure data centers, each costing up to £250m to build, to replace more than 500 presently used by central and local government, and police
“Open source" software on local government's 4m desktop computers. Estimated cost savings per machine of £100 would total £400m across government.

18. Technology is Not the Problem.
Weak institutions  need strong champions in both BR and e-Gov agency, and pressure from above, e.g. Head of State’s office
Officials lacking capacity  build capacity and empower “doers”
Institutions traditionally not connected  create collaboration among agencies
Turf issues  resolution from top
Local – National challenges  resolution from top
Need reasonable budget and sensible PPP

19. eGov Institutional Models
Decentralized model – Shared Responsibility among Ministries
Germany, Sweden, France, Finland
Coordination under President’s/PM’s/Head of State office
UK, Italy, Japan, US, China
Lead ministry (e.g. Finance, ICT, Economy, Planning, Public Admin.)
Canada (Treasury), Israel (Finance), Australia (ICT), Slovenia (ICT Ministry), Russia, Brazil
ICT Agency within the Civil Service
Ireland, Singapore, Estonia, Bulgaria, Korea
ICT Agency as a Public-Private Partnership
National Institute of Smart Government in India
Information and Communications Technology Agency (ICTA) in Sri Lanka
Board of Directors drawn from government, private sector and the academia
Each has advantages and disadvantages.
Elements Required:
A powerful champion (an individual and an office)
Enforceable interoperability framework and standards
Coordination and knowledge sharing across ministries
Accreditation Agency and digital signature laws
Revenue streams
Change Management
Enterprise Architecture
Data Management Centers

20. The World Bank’s Experience
Larger Projects
Kenya. US$157 million for pro-competitive regional communications infrastructure, regional policy harmonization, enabling environment, e-Government applications. Several phases, from 3 – 25 countries.
Vietnam. US$96 million for implementation of the National ICT Strategy, enterprise architecture, e-applications, capacity building.
Mexico. US$80M for IT-enabled services industry development.
Romania. US$60 million for developing e-Government, Broadband and Knowledge Economy.
Ghana. US$57M for e-Government and IT-enabled Service Industry.
Sri Lanka. US$53M for developing e-Government, Broadband, IT industry and e-society.
Smaller Projects
Organization of Eastern Caribbean States. US$7 million for regional e-Government applications that use economies of scale.
Rwanda. US$10 million for Government reengineering, e-Government applications, and rural access.

21. Keep in Mind

22. Future trends: Mobile phones are the single largest service delivery platform in the world
Governance
Social Development
&
Collateral Registry
Civil Registry
Business Registry
e-Customs
Motor Vehicles Registry
Land Registry
Credit Rating
e-Taxation
Largest Ever
Delivery Platform
> 4 Billion Mobile Phones
in Developing Countries

23. Thinking about Mobile and Location Services

24. Interoperability of common data fields
Business Registry Interoperability Throughout Europe
Austria
Italy
Belgium
Interoperability of common data fields
Ukraine
Estonia
Latvia
Czech Rep.
Germany
Denmark
Interoperability model for Business Registries across Europe: 23 members including Czech Rep, Estonia, Latvia, Lithuania, Macedonia, Serbia, Slovenia, and Ukraine.

25. alewin@worldbank.org Global ICT Department World Bank
Thank you
Global ICT Department
World Bank

26. Additional Slides

27. US$80 million: IT Industry Development Project
CREATING OPPORTUNITY
Country Examples: Mexico
US$80 million: IT Industry Development Project
Development Objective To foster the creation of jobs in Mexican IT Companies by improving competitiveness and efficiency through access to:
A larger supply of trained personnel
Technologies
Quality standards and global marketing networks of MNCs
Private debt finance
Components
Human skills development
Strengthening of IT Clusters
Financing of IT Industry
Supporting Infrastructure
Outsourcing of Government Services
Strengthening of Legal and Regulatory Framework

28. Country Examples: Sri Lanka
US$57 million: E-Sri Lanka Development Project
Development Objective To promote: (i) the Use of ICT to enhance growth, employment and equity through affordable access to means of information and communication; (ii) access to and use of public information and service on-line by citizens and businesses; and (iii) competitiveness of private sector, particularly of knowledge industries and SMEs
Components
ICT policy, Leadership and Institutional development Program
ICT HR development and Industry Promotion Program
Backbone Communications Infrastructure
Telecenter Development Program
Reengineering Government Program
e-Society Program

29. Country Examples: Ghana
CREATING OPPORTUNITY
Country Examples: Ghana
US$41 million: eGhana
Development Objective To develop the IT Enabled Services industry, and contribute to improved efficiency and transparency of selected government functions through e-government applications.
Components
Enabling Environment: Capacity building, support to the National Communications Authority, sector policies, revision to the FOI framework
Support to Local ICT Businesses and ITES in Ghana : ITES capacity building, establishment of a program between educational institutions and businesses, promotion strategy, grants
eGovernment Applications and Government Communications: IT architecture, Government Investment support, training, and study on PPPs (e.g. tax modernization).

30. US$ 11 million: ICT Infrastructure Development Project
CREATING OPPORTUNITY
Country Examples: Mongolia
US$ 11 million: ICT Infrastructure Development Project
Development Objective To increase the coverage and use of ICT services among the rural community (telephony, internet access, access to e-government services) in order to increase incomes in rural Mongolia
Components
Subsidies to telecom operators to provide access in rural areas, through an output-based competitive subsidy program;
Public-Private partnerships in the delivery of e-government services;
Policy and Regulatory capacity-building for ICT sector reforms.

31. Suggested e-BR M&E Indicators
Sample Outcome Indicators
Implementation of e-BR services that are most in demand by citizens and businesses
Growth of number of e-registrations / e-transactions on e-BR site
Interoperability among government databases
Effective Use of Public-Private Partnerships (PPPs)
Quality indicators: increases in usability, functionality and accuracy of e-BR services; increase in access to relevant information
Quantity indicators: increases in coverage, scope or number of services
Sample Impact Indicators
Quality: User satisfaction with e-BR (survey)
Efficiency: cost savings to government, businesses
Efficiency: time savings to government, businesses
Governance: Increase in transparency and responsiveness of government; reduction of corruption.
Re-investment of net profits
Reduction of environmental foot print (paper-less government)

32. M&E of e-BRs
Inputs
Annual costs to public sector of running the business registry (before and after implementing the online e-BR platform)
Annual costs to the private sector partner (if any) of running the business registry (before and after implementing the online e-BR platform)
Total Investment costs of implementing the online e-BR platform (public plus private investment)
Private investment in e-BR reform (% of total investment)
Projected number of years until investment costs will be recouped
Actual number of years until investment costs were recouped
Outputs
Number of registered users of the business registry (# of login accounts) per year
Number of information downloads per year
Number of information uploads per year
Annual revenues of the e-BR operations
Annual profits of the e-BR operations (government +private profits)

33. M&E of e-BRs Outcomes Impact
Cost of a basket of typical annual transactions with the business registry before and after the reform
Average processing time for (a) business registration, (b) business de-activation before and after implementing the online platform
Waiting time to process a transaction before and after the reform (includes average time needed to reach business registry office, queues, follow-up visits to same or other governmental offices, etc)
Processing time for a rush-order transaction before (if it was possible then) and after implementation of the online platform
Number of interlinked e-government services (of different agencies) before and after reform
Impact
Annual savings for the registry of moving the business registry transactions online
Annual savings of firms moving business registry transactions online
Private sector’s satisfaction with the business registry before and after automation (survey)
Annual number of new business registrations (before and after implementing the online e-BR platform)

34. Our Role
WORLD BANK
IFC
Bank policy advice in 105 countries: a major contribution to liberalization, private sector participation and mobile revolution
Contributed towards generating US$16bn private sector investment between 1997 and 2006 in IDA countries alone
Financing US$4bn for 203 projects including US$1.5bn in 32 IDA countries for 84 projects
Mobilizing another US$2bn
Contributed to 225 million new mobile subscribers
infoDEV
Mainstreaming agent of ICT through recognized research and toolkits
Research on Open Access models: a major shaper of 2nd generation policy reforms for backbone infrastructure
Enabling agent for 105,000 new MSME entrepreneurs through the incubators’ network 34