1. IT and HR OS352 HRM Fisher Sept. 2, 2003

2. Agenda SHRM information How is IT affecting HR? HR and ERP systems – SAP as an example How do we get people to use these systems?

3. Human Resource Information Systems (HRIS) Capacity for data storage Linking together multiple systems (payroll, benefits, etc.) Challenges – Implementation and upkeep – Data integrity – Using data effectively

4. Enterprise Resource Planning HRIS is often part of larger system, such as SAP, PeopleSoft, Lawson Links HR data to other critical data – Production – Financial

5. Self-service Modules Manager self-service – Manage info without going through HR staff person Employee self-service – Employees access (and sometimes can update) HR information How does self-service change the HR professional ’ s job?

6. SAP in organizations Watch CBC video on SAP What are the potential – Advantages of using SAP? – Disadvantages of using SAP? Is SAP a source of competitive advantage for the organizations that use it?

7. Challenges with integrating IT into organizations Design of technology – Do we use vendor ’ s off-the-shelf solution? – Do we customize our own solution? How do we get people to use the system? – Training – Change management

8. Electronic Monitoring Performance – Call centers ( Time Warner, Verizon, Xerox, Amazon.com ) – Package delivery (UPS) Email and internet use – Many employees have come to expect this benefit – Presents risks to employers Law is still unclear on monitoring

9. Key learning points?

10. For next class Read Noe Chapter 3 Will be talking about legal issues impacting the workplace – Why are these laws necessary? – Why do they not apply to very small organizations?