1. Ch 6: Work-related Attitudes Part 1: Feb 19, 2009

2. Job Attitudes Stable feelings, beliefs, predispositions Affect toward job (pos/neg) with cognitive & behavioral components Most research on job satisfaction Group differences in job sat – which direction? –Job type (blue/white collar) –Age (non-linear relation) –Job experience –Gender/ethnicity differences

3. Dispositional effect Evidence of disposition  job sat: –Twin studies - –Effects of job changes on job sat - –Longitudinal studies comparing teens/adults- Strong link with job satisfaction – how does NA relate?

4. Dispositional effect But disposition, job dissat & turnover? “Gripe Index” (Weitz, ’52) – satisfaction with neutral objects linked to job sat. Judge & Hulin ’93 longitudinal study of nurses using Gripe Index: –What did they find? –How did they explain these results?

5. Measuring Job Sat Questionnaires: (General or Component) –Job Descriptive Index (JDI) – sat w/work itself, coworkers, supervision, pay, promotion (component approach) Adjective checklist (yes/no/?) Advantages? –Minnesota Sat Questionnaire (MSQ) – component approach, Likert-scale –“Faces” scale – general job sat Advantages?

6. Job Sat Theories Locke’s Value theory – based on fit between job and person’s values –Support? Similar to Ben Schneider’s ASA model (Attraction- Selection-Attrition) –Emphasis on person-org fit Honeymoon-Hangover effect: –What is it? –Suggests need for longitudinal studies & pay attention to when you measure job sat during someone’s tenure

7. Outcomes of Job Dissatisfaction Most research on links with withdrawal: –Psychological withdrawal –Physical withdrawal Weak relation with absenteeism –Typical correlation for job sat & abs? –Sat w/work itself best predictor of absenteeism –Why such a weak relationship?

8. Job Dissat & Absenteeism Smith’s (1979) study at Sears’ Chicago and NY offices –Relation betw job sat and absenteeism on a single day. –Describe the unusual circumstances of the study –What did he find? –How did he explain the results?

9. Job Dissat &Turnover Modest relation with turnover (r=.2) - why? Progression of Withdrawal models – –Many intermediate steps betw job dissat and turnover Dissat Lateness Absent Job Search Quit

10. Job Dissat & Turnover (cont.) Unfolding Model of Turnover – –Role of ‘shocks to the system’ –Negative, positive? –Follow 1 of several ‘decision paths’ based on alternatives  decide to quit/stay Functional & dysfunctional turnover – what is the distinction?