1. 1 Etiquette, Humor and Consumer Interaction: Strategies of Working with Deaf and Hard of Hearing People

2. 2 “I am not an expert on hearing loss and I do not represent the Deaf community.”

3. 3

4. 4 1. Alternatively Hearing12. Hearing Disabled 2. Auditorially Inconvenienced 13. Hearing Handicapped 3. Communicatively Challenged14. Hearing Impaired 4. Deaf-and-Dumb15. Just Different 5. Deaf as a Post16. Partially Deaf 6. Deaf-Mute 17. Sensorially Ungifted 7. Deaf18. Thick O’ Hearing 8. deaf19. Tin Ear 9. Deef20. Tone Deaf 10. Differently Abled21. Totally Deaf 11. Hard of Hearing 22. “deaf as a door nail”

5. 5 “Deaf People can do anything…except hear.” Frederick C. Schreiber, the late Executive Director of the National Association of the Deaf"

6. 6

7. 7 “Can you read lips?”

8. 8 Don’t Shout!

9. 9 Ingredients for Successes: Resourcefulness Resourcefulness Enable Self-Advocacy Enable Self-Advocacy Don’t Assume Don’t Assume

10. 10

11. 11 Preventing spontaneous reactions!

12. 12 Visual Telecommunications

13. 13 Working with Interpreters

14. 14 Working with D/HOH People Be Yourself. Ask questions. There’s no such a thing as a “stupid”question. Take ASL class …it’s fun!

15. 15

16. 16 “Good communication does not always guarantee success, but poor communication almost always guarantee failure” Bob Rich, Jr.

17. 17 “Hearing students of ASL will come to appreciate that the world of silence is not silent at all; rather, it is a world where they can see sounds through their eyes.” Matt 