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Why We Buy by Paco Underhill
Chapters 1-2: The Science of Shopping
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Background Envirosell-What is it?? Anthropology meets the retail store
What is a “track sheet?” Observation or spying?
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Purpose “The science of shopping is ….. a highly practical discipline concerned with using research, comparison and analysis to make stores and products more amendable to shoppers.”
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Why not just use scanner data?
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Why not just use customer interviews?
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Some Key Terms Conversion Rate Time in Store Interception Rate
Waiting Time “Butt Brush” Factor
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