1. PowerPoint Presentation by Charlie Cook The University of West Alabama SECTION 3 Training and Development © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. CHAPTER 9 Talent Management

2. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–2 Chapter Objectives Identify the importance of talent management and discuss two reasons it may be difficult.Identify the importance of talent management and discuss two reasons it may be difficult. Explain what succession planning is and its steps.Explain what succession planning is and its steps. Differentiate between organization-centered and individual-centered career planning.Differentiate between organization-centered and individual-centered career planning. Discuss three career issues that organizations and employees must address.Discuss three career issues that organizations and employees must address. List options for development needs analyses.List options for development needs analyses. Identify several management development methods.Identify several management development methods. After you have read this chapter, you should be able to:

3. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–3 What Is Talent Management? Talent ManagementTalent Management  Concerned with enhancing the attraction, long-term development, and retention of key human resources

4. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–4 Why Talent Management Is Needed Impending retirement of experienced baby boomersImpending retirement of experienced baby boomers A shortage of young people entering the workforceA shortage of young people entering the workforce High school graduates who lack writing and verbal communication skills, as well as a work ethicHigh school graduates who lack writing and verbal communication skills, as well as a work ethic College graduates with weak writing, leadership, critical thinking, and creativity skillsCollege graduates with weak writing, leadership, critical thinking, and creativity skills Companies unprepared for a sudden loss of leadershipCompanies unprepared for a sudden loss of leadership Lack of accountability for managers and executives in developing their direct reportsLack of accountability for managers and executives in developing their direct reports

5. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–5 Nature Of Talent Management Key Areas of Talent Management Creating and maintaining an organizational culture that values people Identifying future needs and developing individuals to fill those needs Developing a pool of talented people who can supply future job needs Establishing ways to conduct and manage activities to support talent development

6. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–6 Talent Management in Perspective Target Jobs Competency Models High-Potential Individuals Talent Pools Assessment and Career Tracks Development Risk Sharing Scope of Talent Management

7. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–7 FIGURE 9–1 Talent Management

8. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–8 FIGURE 9–2 Succession Planning Process

9. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–9 HR’s Role in Succession Planning Identifying development needs of the workforce Assisting in identifying needed future job skills Noting employees who might fill future positions Communicating the succession planning process to employees Tracing and regularly updating succession plan efforts Succession Planning

10. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–10 Succession Planning Decisions Succession Planning Considerations “Make or Buy” Talent Potential versus Performance Succession Planning Metrics Computerized Succession Planning Models

11. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–11 Succession Planning Process

12. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–12 FIGURE 9–3 Assessing Potential and Current Performance

13. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–13 Values and Benefits of Succession Planning Having an adequate supply of employees to fill future key openings Providing career paths and plans for employees, which aids in employee retention and performance motivation Continually reviewing the need for individuals as organizational changes occur Enhancing the organizational “brand” and reputation as a desirable place to work

14. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–14 Common Succession Planning Mistakes Focusing only on CEO and top management succession Starting too late, when openings are occurring Not linking well to strategic plans Allowing the CEO to direct the planning and make all succession decisions Looking only internally for succession candidates

15. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–15 Careers and Career Planning CareerCareer  The series of work-related positions a person occupies through life. Career PathsCareer Paths  Represent employees’ movements through opportunities over time.

16. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–16 Different Views of Careers Individual Career Views Protean career Career without boundaries Portfolio career Authentic career

17. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–17 Careers and Career Planning (cont’d) Organization-Centered Career PlanningOrganization-Centered Career Planning  Focuses on jobs and on identifying career paths that provide for the logical progression of people between jobs in the organization. Individual-Centered Career PlanningIndividual-Centered Career Planning  Focuses on an individual’s career rather than in organizational needs.

18. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–18 FIGURE 9–4 Organizational and Individual Career Planning Perspectives

19. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–19 Individual-Centered Career Planning Individual Career Management Self-Assessment Feedback on Reality Setting of Career Goals

20. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–20 Individual Career Choices Career Choice InterestsSelf-Image Personality Social Background

21. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–21 FIGURE 9–5 General Career Periods

22. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–22 FIGURE 9–6 Portable Career Path

23. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–23 Career Transitions and HR Entry Shock for New Employees SupervisorsFeedback TimeThe Work

24. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–24 Special Individual Career Issues Technical and Professional Workers Dual Career Ladders Women and Careers Sequencing Glass Ceiling Dual-Career Couples Family-Career Issues Relocation Global Career Concerns Repatriation Global Development

25. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–25 Developing Human Resources DevelopmentDevelopment  Efforts to improve employees’ abilities to handle a variety of assignments and to cultivate employees’ capabilities beyond those required by the current job. Developing Specific Capabilities/CompetenciesDeveloping Specific Capabilities/Competencies  Lifelong learning  Redevelopment

26. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–26 Possible Development Focuses For ManagersFor Technical Personnel An action orientation Quality decision-making skills Ethical values Technical skills Team building Developing subordinates Direct others Dealing with uncertainty Ability to work under pressure Ability to work independently To solve problems quickly To use past knowledge in a new situation

27. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–27 FIGURE 9–7 Development versus Training

28. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–28 Developing Human Resources (cont’d) Employee Development Needs Analysis Methods Assessment Centers Psychological Testing Performance Appraisals

29. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–29 FIGURE 9–8 HR Development Approaches

30. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–30 FIGURE 9–9 Possible Means for Developing Employees in a Learning Organization

31. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–31 FIGURE 9–10 Management Lessons Learned from Job Experience

32. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–32 Supervisor Development Supervisor Development Topics Basic management responsibilities Time management Human relations training

33. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–33 Leadership Development Coaching Modeling Management Mentoring Executive Education

34. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–34 FIGURE 9–11 Stages in Management Mentoring Relationships

35. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.9–35 Problems with Management Development Efforts Common Problems in Management Development Failing to conduct an adequate needs analysis Trying out fad programs or training methods Substituting training instead of selecting qualified individuals Failing to address organizational factors that result in encapsulated development