1. 1 EURO XXI 21st European Conference on Operational Research Iceland, 2 – 5 July 2006 _________________________________________________ Implementation of a two-stage survey model for selecting and investigating the ICT professions and specializations Vassilis Kostoglou Technological Educational Institute of Thessaloniki Department of Informatics P.O. Box 141, 574 00, Thessaloniki, Greece E-mail: vkostogl@it.teithe.gr

2. 2 ● Topics of analysis - Professions spreading - Easiness/difficulty in employing personnel - Analysis and categorization of the ICT professions - The effects of enterprise profile characteristics CONTENTS ● Methodology - 1 st stage - 2 nd stage ● Main results ● Conclusions

3. 3 Top 30 selected ICT professions with response frequencies Top 30 selected ICT professions with response frequencies Professions Response frequency (%) 1 Database Administrator95 2 Systems Analyst90 3 Network Technician80 4 Webmaster70 5 Database Analyst70 6 Programmer70 7 Network and Computer Systems Administrator65 8 Computer Science Lecturer / Trainer65 9 Information Technology Engineer65 10 Information Technology Project Leader65 11 Web Producer60 12 Computer and Network Security Specialist60 13 Communications and Network Engineer60 14 Database Developer60 15 Network Analyst55 16 PC Technician55 17 Technical Services Manager55 18 Database Security Expert50 19 Applications Analyst45 20 Multimedia Specialist45 21 E-Business Specialist45 22 E-Publishing Specialist45 23 System Programmer45 24 Computer Operator45 25 Customer Service Representative40 26 IS Services Director/Manager40 27 Geographic Information System (GIS) Specialist35 28 Business Analyst30 29 Information Systems Planner25 30 Operating Systems Programmer/Analyst20

4. 4 Selected ICT occupation areas with frequencies of responses Occupation Areas Response frequency (%) 1 Technical Support90 2 Service Delivery65 3 Sales, Provisions and Market Research55 4 Information Systems Development50 5 Education and Further Training50 6 Research50 7 Information Systems Support and Maintenance40

5. 5 Selected ICT specialization sectors with frequencies of responses Specialization Sectors Response frequency (%) 1 Technical Support90 2 Network Design and Administration90 3 Web Development and Administration90 4 Database Administration and Development85 5Enterprise Systems Analysis and Integration45 6 Programming and Software Engineering35 7 Multimedia35

6. 6 Rank of ICT professions according to their use (expressed in percentage of enterprises) ICT profession Enterprises percentage 1PC Technician54.2 2Network Technician47.8 3Programmer47.2 4Technical Support Manager47.2 5Information Technology Engineer40.5 6 Network and Computer Systems Administrator 37.6 7Database Analyst37.3 8Database Developer37.3 9Computer Operator37.0 10Information Technology Project Leader34.4 11Customer Service Representative32.9 12Applications Analyst31.8 13Database Administrator29.2 14Systems Analyst27.1 15Communications and Networks Engineer26.8

7. 7 16Network Analyst25.7 17Web Producer25.7 18Operating Systems Programmer/Analyst25.7 19System Programmer22.2 20Computer and Network Security Specialist21.3 21Information System Services Director/Manager21.0 22Business Analyst19.5 23Information Systems Planner19.0 24E-Business Specialist18.4 25Webmaster17.5 26Database Security Expert15.7 27Computer Science Lecturer / Trainer14.3 28Multimedia Specialist12.2 29E-Publishing Specialist 6.1 30Geographic Information System (GIS) Analyst 5.0

8. 8 Easy Ave- rage Diffi- cult 1Database Analyst 8.046.745.3 2Network Analyst20.248.231.6 3Business Analyst17.934.747.4 4Applications Analyst11.947.640.5 5Systems Analyst 14.045.840.2 6Customer Service Representative26.242.9 31.0 7Database Administrator20.252.926.9 8 Network and Computer Systems Administrator 20.852.326.9 9 Information System Services Director/Manager 20.445.234.4 10Web Producer37.344.917.8 11Database Security Expert 4.735.3 60.0 12 Computer and Network Security Specialist 7.238.154.6 13 Geographic Information System (GIS) Analyst 2.027.570.6 14Multimedia Specialist31.649.4 19.0 15E-Business Specialist25.8 43.031.2 Degree of easiness/difficulty in employing relevant personnel (expressed in percentage of enterprises)

9. 9 Easy Ave- rage Diffi- cult 16E-Publishing Specialist16.746.3 37.0 17Webmaster30.745.523.9 18 Computer Science Lecturer / Trainer 42.740.217.1 19Information Technology Engineer40.542.616.9 20 Communications and Network Engineer 27.846.126.1 21Programmer37.9 42.020.1 22 Operating Systems Programmer/Analyst 23.446.729.9 23Database Developer23.647.928.6 24System Programmer19.452.7 28.0 25Information Systems Planner 9.051.738.3 26Network Technician 40.045.314.7 27PC Technician58.729.911.4 28 Information Technology Project Leader 13.8 40.046.2 29Technical Support Manager28.948.822.3 30Computer Operator72.320.4 7.3

10. 10 The 10 ‘easiest’ ICT professions (according to the degree of easiness of finding a relevant IT professional) ICT profession Labour market estimation Enterprise percentage 1Computer Operator 72.3 37.0 2PC Technician 58.7 54.2 3Computer Science Lecturer/Trainer 42.7 14.3 4Information Technology Engineer 40.5 5Network Technician 40.0 47.8 6Programmer 37.9 47.2 7Web Producer 37.3 25.7 8Multimedia Specialist 31.6 12.2 9Webmaster 30.7 17.5 10Technical Support Manager28.947.2

11. 11 The 10 ‘more difficult’ ICT professions (according to the degree of difficultness of finding a relevant IT professional) ICT profession Labour market estimation Enterprise percentage 1 Geographic Information System (GIS) Analyst 70.6 5.0 2Database Security Expert 60.015.7 3 Computer and Network Security Specialist 54.621.3 4Business Analyst47.419.5 5 Information Technology Project Leader 46.234.4 6Database Analyst45.337.3 7Applications Analyst40.531.8 8Systems Analyst40.227.3 9Information Systems Planner39.3 19.0 10E-Publishing Specialist 37.0 6.1

12. 12 The effects of enterprises profile The effect of enterprise size is catalytic (affects the spreading of 73% of ICT professions) The effect of enterprise location is small (affects the spreading of only two professions) The effect of enterprise age is small (affects the spreading of only two professions) The enterprise geographical range of activities affects the spreading of 8 professions

13. 13 Categorization of ICT professions according to the number of significantly affecting enterprise characteristics 1 st category (7 professions): no effects – uniform spreading ICT profession 1Network Analyst 2Systems Analyst 3Database Administrator 4Web Producer 5Programmer 6Operating Systems Programmer/Analyst 7Information Technology Project Leader

14. 14 2 nd category (13 professions): affected by only one characteristic (enterprise size) ICT profession 1Data Base Analyst 2 Applications Analyst 3Customer Service Representative 4Network and Computer Systems Administrator 5Information System Services Director/Manager 6Database Security Expert 7Computer and Network Security Specialist 8Geographic Information System (GIS) Analyst 9E-Business Specialist 10Information Technology Engineer 11Database Developer 12Network Technician 13Computer Operator

15. 15 3 rd category (7 professions): affected by two characteristics ICT profession 1System Programmer 1 2Technical Support Manager 1 3Business Analyst 2 4Webmaster 2 5Communications and Network Engineer 2 6Information Systems Planner 2 7PC Technician 2

16. 16 4rth category (2 professions): affected by three characteristics - Computer science lecturers/trainers - E-publishing specialists

17. 17 5 th category (1 profession): affected by all enterprise characteristics - Multimedia specialists

18. 18 Conclusions Variation of professions’ spreading Degree of easiness/difficulty in employing specialized personnel Profession selection Effects in the professions’ spreading Effects in the capabilities for employment