1. Tuesday, February 15, 20001 Management of Information Systems: 45-870 Mini-3 Spring 2000

2. Tuesday, February 15, 20002 Agenda Announcements – Schedule Updates Return of Technology Byte Review of IT Diagnosis IT Diagnosis: In-Class Exercise Intranets in Business Video on Intranet Applications Extending Intranets: Extranets Enterprise Collaboration Technologies

3. Tuesday, February 15, 20003 Schedule Updates Sonoco I/T Diagnosis Due no later than Tuesday, 22-Feb, 2000, by start of class Ford I/T Strategy Analysis No assignment due Article and discussion questions will be distributed on Tuesday, 22-Feb We will discuss the article and discussion questions informally in class on 29-Feb

4. Tuesday, February 15, 20004 Schedule Updates What does this mean for you? More sleep! Only one case assignment (not two) More time to do a good job on Sonoco Case Analysis and IT Exercise III

5. Tuesday, February 15, 20005 Schedule Updates IT Exercise III (Web Stores) Will distribute and explain on Thursday, 17-Feb Additional technical explanation on Tuesday, 22-Feb

6. Tuesday, February 15, 20006 Schedule Updates Guest Speakers Feb 22, Mr. Alberto Espinosa, CEO of Mayor Maynot Deliver, Inc. to discuss: ASP and web databases IT Exercise III Feb 24, Guest Speaker, AT Kearney, to discuss: Developing an I/T Strategy

7. Tuesday, February 15, 20007 IT Diagnosis: Assessing Opportunities for E-Commerce IT Diagnosis Describes how IS activities (input, processing, output, storage, control) are accomplished Describes how use of resources (people, hardware, network, software) support the conversion of data resources into information products Answers the question: “what resources are required to accomplish the activities that can produce the information products needed by end users?”

8. Tuesday, February 15, 20008 IT Diagnosis: The IS Component Matrix IS Activities and Resources HardwareSoftwarePeopleDataInforma- tion Products Input Processing Output Storage Control

9. Tuesday, February 15, 20009 Use of the IS Component Matrix: An Example

10. Tuesday, February 15, 200010 Case Analysis: Sonoco IT Diagnosis Read the Sonoco Case (pp. A8-A13) Also check: http://www.datamation.com/entap/02son.html

11. Tuesday, February 15, 200011 Case Analysis: Sonoco IT Diagnosis Write a short report to briefly address these questions: Create an IS component matrix to: document the IS activities and resources in Sonoco’s order fulfillment and other information systems Using your IS component matrix: identify some opportunities for e-commerce for Sonoco based upon their IS activities describe how Sonoco should adapt or extend its IS resources to realize these opportunities Describe the role of IT in Sonoco: in the late 1980’s and early 1990’s in the new business strategies in an e-commerce marketplace

12. Tuesday, February 15, 200012 IT Diagnosis: In-Class Exercise Read the brief description of CMU’s parking allocation system Based upon the description, create an IS component matrix to document the activities and resources in this information system What e-commerce opportunities do you see for improvement to this system

13. Tuesday, February 15, 200013 Example of IT Diagnosis: The IS Component Matrix for CMU’s Parking System IS Activities and Resources HardwareSoftwarePeopleDataInforma- tion Products Input Processing Output Storage Control

14. Tuesday, February 15, 200014 Example of IT Diagnosis: Opportunities for E-commerce What e-commerce opportunities do you see for improvement to CMU’s parking system

15. Tuesday, February 15, 200015 Enterprise-Wide Systems Intranets and Extranets Enterprise Collaboration Technologies

16. Tuesday, February 15, 200016 Intranets Characteristics: Network, inside organization, uses Internet technologies to provide information sharing, communications, collaboration, support of business processes Protected by security Can be accessed through the intranets of customers, suppliers, and other business partners via extranet links

17. Tuesday, February 15, 200017 How Intranets Work

18. Tuesday, February 15, 200018 Levels of Intranet Applications Level 1: Provide access to information Examples: Level 2: Facilitate collaboration within and across departments Examples: Level 3: Process online transactions Examples:

19. Tuesday, February 15, 200019 Transaction Processing on an Intranet

20. Tuesday, February 15, 200020 Enabling Transaction Processing on an Intranet CGI (Common Gateway Interface) Forms Scripts Java (applets) ActiveX

21. Tuesday, February 15, 200021 Intranet Applications (Video) Discussion Questions: Why are intranets easier to learn than typical computer applications? What are the benefits and limitations of a corporate intranet? What levels of intranet applications does Metamor use?

22. Tuesday, February 15, 200022 CORPORATE INTRANET Engineering Server Internet Web Sites Internet Links Customers Extranet Links H.R. Server Other Company Locations Intranet Links Legacy Data Server Marketing Server Extranet Links Suppliers Linking Intranets to Extranets, the Internet

23. Tuesday, February 15, 200023 Extranets What is an Extranet? Examples:

24. Tuesday, February 15, 200024 Extranets Types of Extranets: VANs: EDIs: VPNs:

25. Tuesday, February 15, 200025 Extranets How does an Extranet work?

26. Tuesday, February 15, 200026 Extranets Tunneling: Encryption: Protocols used in Tunneling:

27. Tuesday, February 15, 200027 Extranets Firewalls: How do Firewalls work:

28. Tuesday, February 15, 200028 Extranets Benefits of Extranets: Key Issues of Extranets:

29. Tuesday, February 15, 200029 Communicate Collaborate Coordinate Goals of Enterprise Collaboration Systems Enterprise Collaboration

30. Tuesday, February 15, 200030 Electronic Communications Tools Electronic Communications Tools Enterprise Conferencing Tools Enterprise Conferencing Tools Collaborative Work Management Tools Collaborative Work Management Tools Groupware for Enterprise Collaboration Groupware for Enterprise Collaboration Technologies for Electronic Collaboration

31. Tuesday, February 15, 200031 Voice Mail E-Mail Web Publishing Web Publishing Bulletin Board Systems Bulletin Board Systems Faxing Groupware Electronic Communications Tools Electronic Communications Technologies

32. Tuesday, February 15, 200032 Data Conferencing Videoconferencing Discussion Forums Electronic Meeting Systems Voice Conferencing Chat Systems Groupware Enterprise Collaboration Tools Enterprise Collaboration Technologies

33. Tuesday, February 15, 200033 Task and Project Management Task and Project Management Calendaring and Scheduling Calendaring and Scheduling Other Joint Work Tools Other Joint Work Tools Knowledge Management Knowledge Management Workflow Systems Workflow Systems Groupware Collaborative Work Management Tools Collaborative Work Management Technologies