1. Business Trip Group 8

2. Good Day~ Part 1 Good Day~ Part 1 M: Hello, can I help you? C1: Er, yes, I took a brochure yesterday and now I'd like to book a holiday please. M: OK, which holiday are you interested in? C1: Em, this one here, on page 34. M: Ooh, yes, that one's on special offer. You get a 10 percent discount, is that the one? C1: Yes, that's the one. M: Good. Could you please fill in this booking form. We need your full address and a deposit of 20 percent. You can pay by cash or credit card or cheque. C1: I'll need a receipt. M: Yes, of course. And within a week you should receive confirmation of your booking. We then need to receive the balance at least ten days before the holiday begins. C1: Thank you very much. M: OK, if you'd like to fill in this form...

3. Good Day~ Part 2 A: Hello Tony. You seem very busy, is everything going well? T: Oh, hello Anita. Yes, thank you. Are we still meeting over lunch? A: Yes. We need to discuss a few small details before we sign the agreement. T: Good. Where shall we meet? A: I've booked one of the meeting rooms. They'll also bring us a buffet lunch at one o'clock. T: That sounds great. Em, did you manage to get tickets for the football tonight? Manchester United? A: Yes, I did, actually. Here's one for you and one for May. T: Wow! Fantastic! I've never been to a big match before! A: Well, you can't visit Manchester without seeing Man United, can you?

4. Bad Day~ Part 1 T: Hello, can I help you? C1: Er, yes, young man. I want a holiday in Scotland please. I got this brochure yesterday and I want to book today. T: Em? Scotland? We don't do holidays in Scotland, I'm afraid madam. C1: But it says in your brochure, young man. T: Em, let me see. I'm sorry madam, this is not our brochure. I'm afraid you've made a mistake. C1: Young man, it says here... T: I'm sorry, I'm sorry. Perhaps you could try 'Norbrook Holidays', over there? C1 [mumbling as she leaves] Young people nowadays... M: Oh dear! This conference hasn't been good for business. T: No, not really, it's been very quiet today. We've only had three bookings all morning!

5. Bad Day~ Part 2 C2: Er, yes. Can you tell me how much this holiday costs, please? On page 26? T: Em, yes sir. See there? It costs 858 pounds C2: Ooooh, that's expensive! How long does it take? T: Em, it says there sir, 'This package takes two weeks'. C2: And when does it begin? T: It says here that it begins in September. C2: Oh, I can't go in September! Er, do you do trips to Scotland? T: Er, no, not to Scotland, sir. C2: But I really want to go to Scotland. T: Er, I think you are looking for 'Norbrook Holidays', sir. Over there. C2: Thanks son. T: This is such a waste of time! Why can't people read the brochures? M: Oh, never mind. It's the last day tomorrow.

6. Do’s Understand the trip before you book a holiday. To ask how to pay and fill in this form. should take a meeting before they have lunch. should check our Passport.

7. Don’ts Don't impolite doesn’t pay deferred. shouldn’t waste any time before he read the brochure. doesn’t confirm the booking

8. booking forms a deposit to make enquiries receipt useful vocabulary

9. C.E.O. (chief executive officer) V.P. (vice-president) M.D. (doctor of medicine) P.A. (purchasing agent)

10. Member~ 591701036 景三友 Jacksen 591701581 林惠敏 Karen 592701124 施學偉 Wayne 592701629 廖怡婷 Rachel 592701631 劉建明 Aaron 592701667 朱雅玟 Lily