1. Library as Community: reviews, ratings, feeds and the future Dinah Sanders, Product Manager

2. The Physical Library

3. Library as collection  Shared materials for a community  Shared physical space for using the collection, sometimes including a space for lectures, classes, meetings  Shared quiet space for contemplation

4. Library as content provider  Knowledge management for a community  Known location for lectures & classes  SDI (strategic dissemination of information) and other outreach efforts

5. The Digital Library

6. The Library Online  Collection represented descriptively in the catalog  Sometimes enhanced with guides to study or resource use  Occasionally hosting special displays of seasonal or otherwise topical art or info

7. Enhanced content by subscription  Book jackets  Tables of contents  Professional reviews  …  Vendors like Syndetics and Baker & Taylor Content Cafe

8. Electronic Resources  Journal and other indexes  Online requesting of Inter-Library Loans  Full-text databases End-to-end fulfillment services online

9. Feeds  Incoming  Local news  Information of interest to sub-communities  Outgoing  News about the collection  News about the library

10. Web-based subject guides  Easy to make with a combination of  incoming feeds  pre-configured search links to the catalog  pre-configured search links to MetaFind  links to external resources  tips on using these tools  “Get more help from a librarian” contact info or live chat  …

11. The Virtual Library

12. Library as meeting place  Communication between members about the shared materials within their community  Online environment offers opportunities for inter-patron communication - normally hard to combine with the goal of providing a quiet space  Participation creates a sense of ownership

13. Symposia  The Library as home for and expert on an instituition or community’s knowledge.  Locally-produced materials archived and shared in an easily-searched interface for ongoing use.  Direct access for authorized community members to add materials themselves  Accommodates multiple subcommunities with different access permissions

14. Patron Ratings  Free feature, first available in Release 2005.  Ability for patrons to express their overall opinion about catalog materials  Does not require staff moderation

15. Community Reviews  New product with Release 2006 (requires WebPAC Pro)  Public component  Viewing reviews on record display  Writing reviews  My Reviews area in patron record display with (library optional) ability to delete past reviews  Staff component  Approving or deleting new reviews  Searching existing reviews by record, patron or review number

16. Community Reviews

17. Community Manager - Reviews

18. Tagging  Added by users (may or may not be moderated)  “Folksonomy”  Emergent classification - very low entry cost  Augments, not replaces, controlled vocabularies  Highly responsive to change  Supports unlimited paths of access  Supports disagreement over “aboutness”

19. Want to try out tagging?  Flickr.com - photo sharing  Del.icio.us and BlinkList.com - bookmark sharing  Technorati.com - leverages tags in blogs for “live web” searches of the current online conversation  Gmail.com - email with tags instead of folders  LibraryThing.com - catalog your personal library with tags  PennTags - an experiment with data extraction from library catalog

21. What tagging can do for library interfaces  Enables new finding tools  Bridges between formal and informal vocabularies  Invests community directly in the collection

22. Millennium Encore  Innovative’s new discovery services platform now in development.  Real-time Millennium integration  Simultaneous import of Research Pro and WebBridge search results  Faceted results display  RightResult relevance ranking  Community tagging, ratings, reviews  Visual shelf browse  Apache-based technology

23. Questions? dsanders@iii.com