1. Quality Initiative of Schazoo IT IT Department Schazoo Laboratories (Pvt.) Ltd. Lahore

2. Quality Initiative of Schazoo IT 2 Overview The Vision of Schazoo IT The Projects The Mistakes Made The Problems Faced The Price Paid Future Vision for Quality Initiative Questions & Comments

3. Quality Initiative of Schazoo IT 3 The Vision of Schazoo IT To provide complete ERP and marketing related solution to Schazoo (erp Pharma) To provide complete connected ERP solution for the retail chain, Zaka Pharmacy (erp Retail) Based on this experience develop a generic solution for Pharmaceutical Industry and the retail sector Market these solutions in Pakistan & abroad

4. Quality Initiative of Schazoo IT 4 erp Pharma The modules already developed are Finished Goods Inventory Management, Production Receipts, Sales Orders, Invoicing, Dispatching, Sales Returns, Promotional Material Handling, Sales and Profitability Analyses Currently working on Web based Sales Orders and Smart Device based solution for improving the marketing and sales force management

5. Quality Initiative of Schazoo IT 5 erp Retail The modules already developed are Inventory Management, Sales, Sale Returns, Purchases, Purchase Returns, Relocations, Sales / Profitability / ROI Analyses Currently working on connectivity solution for all the retail outlets and the head office

6. Quality Initiative of Schazoo IT 6 The Mistakes Made Because of small team size we tried to skip some of the apparent overheads. In this process: – we did not properly document and freeze the requirements – we did not properly research the System Architecture – we did not spend enough time on some phases of Software Development Life Cycle (design phase) – we ignored the Quality Assurance (QA) side – we left most of the testing to the end users

7. Quality Initiative of Schazoo IT 7 The Problems Faced Requirements kept on changing – Increased the development time – Made the System Unstable Some unnecessary work was done (20% LOC) – e.g. Modify Dispatch Screen Some parts of the functionality came as a surprise – e.g. Non FG Items Screens Project tracking became difficult Had to re-think about the System Architecture Design and Coding of different parts became inconsistent

8. Quality Initiative of Schazoo IT 8 The Price Paid The project completion deadline missed by several months resulting in increased project cost User frustration Customer dissatisfaction

9. Quality Initiative of Schazoo IT 9 Future Vision for Quality Initiative Development of Standards & Procedures Process Maturity in the areas of: – Project Cost Estimation – Software Project Planning – Requirements Management – Software Configuration Management – Project Tracking & Scheduling – Testing and Formal Technical Reviews (FTR)

10. Quality Initiative of Schazoo IT 10 Questions & Comments ?

11. Quality Initiative of Schazoo IT IT Department Schazoo Laboratories (Pvt.) Ltd. Lahore