2. Welcome Session & Keynote Volunteers! Webinar Orientation January 19, 2012 Hosted by Peter Bonish & Jill Zappitelli

3. For the next 30 mins… We will step through the orientation by webinar You can type a question to us at any time throughout the presentation. Only the moderators will have access to see these questions Questions will be answered at the end

4. Who’s who? Jill Zappitelli – Chair, Sessions Volunteer Committee Peter Bonish – Chair, Keynote Volunteers Committee Team leaders – Robert Gearing, Stephanie Grylls, Treena Wyatt, John Savoski and Jim St. Germain

5. Volunteers Thank you Volunteers & HRPA staff Welcome back returning volunteers Welcome new volunteers

6. Which way do I go? 600 level – Registration 700 level – Sessions 800 level – Keynotes, Trade show, Volunteer Lounge (802 B) Conference office (801 B)

7. My role as a volunteer Provide outstanding customer service Represent HRPA If lineups begin for your room… Another “stand by” line may be needed Know where nearest washrooms are Have a conference schedule handy Provide hand outs if necessary Know your room capacity and registration numbers for your session Be helpful Be enthusiastic SMILE and HAVE FUN!!!!

8. Keynote Volunteers Chair – Peter Bonish Team Lead – Jim St. Germain

9. This year’s keynote lineup: Wednesday, February 01, 2012 Morning: 7:45 AM to 10:00AM Lunch: 11:45AM to 2:00PM Thursday, February 02, 2012 Morning: 7:45 AM to 10:00AM Lunch: 11:45AM to 2:00PM Friday, February 03, 2012 Morning: 7:30 AM to 9:45AM Closing: 12:30PM to 3:00PM

10. Keynotes When attending keynotes, please stay at the back of the room. On the left hand side (not blocking doors), until a signal is given from Peter or Jill to go ahead and sit. Keynotes are located in rooms F & G You might not be eating so use your meal vouchers wisely.

11. As a keynote volunteer our job is to control the flow of delegates into the session. We do this by checking badges and directing people towards open seating. We also maintain a manual count of delegates attending the keynote. Keynotes Volunteers

12. Sessions Team Chair – Jill Zappitelli Team Leads: 1.John Savoski 2.Robert Gearing 3.Treena Wyatt 4.Stephanie Grylls

13. Some questions… Sessions volunteer or Keynote volunteer What is a “Star (*) Volunteer”? What if I am listed as a floater? What is the difference between a regular session and a super session? How many hours do I need to volunteer each day? Can I attend any of the sessions that I want? Can I attend all keynote sessions? Where can I leave my personal things?

14. Some questions… Recertification points – 1 per day for volunteering and 1.5 per hour of professional development What do I do if I’m going to be late, am sick or I can not attend? - Pls. call Lata from the HRPA office on her cell at 647-298-2935. If there are any issues with your room, power, presentation, speaker, not enough volunteers, please escalate to your team leader immediately What about media? Book signing

15. Some questions… When to arrive? Star (*) volunteer to report to Registration desk 30 min. prior to session start time to pick up scanners All volunteers to report to their team lead 20 min prior to a session start time. Early Bird sessions Sessions can start at: 7am, 10am, 10:25am, 11:10am, 12:10pm, 2:30pm or 3:10pm Be sure to pay close attention to your schedule and session start times!

16. What not to wear… This is not a fashion show…and you will be on your feet for several hours each day. Wear comfortable shoes! No jeans! 2 conference shirts will be provided for you Conference Gear (shirts, badges) will be avail for pick up on Tues. January 31 st during the training/tour

17. Other important information… Any issues – escalate to your team leader Attendance checks in place for each session Attending sessions – if space permits Cafeteria and food stands located on 800 level Meal tickets (pick up each day at conf. office) Volunteer lounge (6:30am – 3:30pm) In case of medical or other emergency, immediately call MTCC Security from any house phone – 8160, than escalate to Team Lead.

18. New Scanners this year!!! Robert Starnino - Exposoft

23. Delegates Paid to attend the conference Please do as much as possible to help attendees (some will ask for directions, washroom etc) Can switch sessions, only if space is permitted. If a delegate who has not registered for a session arrives, kindly ask them to just wait until 2 mins. prior to the session to let them in. Your team lead will give you the signal when to do this.

24. Events… Volunteers are invited to attend all the events at no cost Wednesday – Carnival of Fun Thursday – Space of HR Networking Night Unwind, put your feet up and enjoy!

25. What’s next? If you have any questions or changes between now and the conference, please email Jill Zappitelli at jzappitelli@rogers.comjzappitelli@rogers.com Please read the Volunteer Manual, Code of Conduct and the AODA policy. You will be asked to sign that you have read Register for the conference using the volunteer code Tuesday January 31 st at 2:30pm and 3:30pm (following Volunteer Awards) please meet outside the conference office on the 800 level to meet your team lead, scanner training and distribution of conference gear and tour.

26. Any questions?