1. Organizational Culture Lecture #4

2. Sea Voyage Question:

4. Sea Voyage Answers: US Males: Wife:Child:Mother: Asian Males: Wife:Child:Mother:

5. Organizational Culture Pattern of basic assumptions, values, norms, and artifacts shared by organization members. (-- Cummings & Huse)

6. Organizational Culture The way we do things around here.

7. Why Study Organizational Culture? Who’s who, and who matters around here? Who’s us? Who’s them? How do we treat us and them? How do we do things around here, and why?

8. Why Study Organizational Culture? What constitutes a problem, and what do we do when one arises? What really matters around here? (-- Cummings & Huse)

10. Basic Assumptions Non-debatable assumptions about how to think and feel about things. IBM example: Customer service is essential to organizational success.

11. Values What is important to the organization and what to pay attention to. IBM example: Pay strong attention to how the customer is treated.

12. Norms Unwritten rules of behavior. IBM example: Actively listen to customers

13. Artifacts Visible manifestations of the other levels of organizational culture. IBM example: 24 hour toll free hot line. (-- Cummings & Huse)