1. Information Systems Services SAP HR & Payroll Key User Meeting 4 July 2007

2. SAP HR & Payroll Key User Meeting Welcome and Introductions: Chair: Tim Hunnybun – ISS Training Service Leader Matthew Knight – Director of Human Resources Mark Joyce – SAP Systems Manager Caroline Langham – HR Services Manager Sue Birch – Service Leader SAP HR/Payroll John Megson – SAP HR Business Analyst Deborah Marcus – Corporate Systems Trainer (SAP)

3. SAP HR & Payroll Key User Meeting Agenda: Welcome and Introductions – (TH) HR Strategy – (MK) HR & Payroll Support and Development - (SB) SAP Training Update – (DM) Open Discussion – (All) AOB Close

4. SAP HR & Payroll Key User Meeting

5. HR Strategy HR STRATEGY - KEY ISSUES SRDS Towards IIP – A Framework of Employment Standards (TIFES) Staff Data Quality and Ownership Employment Trend Reporting Promotions Flexible Working Recruitment and Retention

7. HR Strategy - Key Issues STAFF DATA QUALITY AND OWNERSHIP Phase One-Define current responsibilities -Define system inefficiencies -Categorise and describe data quality problems Phase Two-Decide how to rectify problems -Redefine processes and responsibilities for data ownership -Sort out current inaccuracies -Define new data needs -Define clear project plan Phase Three-Implement the new processes -Monitor and evaluate

8. HR Strategy - Key Issues STAFF DATA QUALITY AND OWNERSHIP -Project needs to be “lateral” and collaborative -No pre-determined solutions -Real chance to get things right for future -Dedicated project/business manager input -High level of user input/involvement -Project timescale - ?????

9. SAP HR & Payroll Key User Meeting

10. Information Systems Services SAP Landscape Upgrade Update

11. SAP Landscape Upgrade Project Scope ERP Like-for-like upgrade from 4.6c to 2005 MIS like-for-like upgrade to Netweaver 2004s Unicode conversion for both the SAP R/3 and MIS systems (Unicode is a new coding system for international character sets). Implement Xi/Pi to replace Business Connector ( this is the technology for managing external data interfaces from and to SAP) SAP Gui upgrade to 7.10

12. SAP Landscape Upgrade Benefits No more upgrades until 2012 Avoid additional costs when current version goes out of support. Reduce support effort Integrated platform for Records Management, MIS, CRM Enhanced functionality for future projects: Latest version of the SAP Portal for ESS/MSS - reduce SAP licensing costs and improve system usability. Latest version of Plant Maintenance for Maximo project Enhancements to MIS functionality. XI/PI – flexible tool for system interfaces

13. SAP Landscape Upgrade Project Plan 2007 2008 MayJunJulAugSepOctNovDecJanFeb Development System Testing User Acceptance Preparation User Acceptance Testing SAP Upgrade Go-live Monday 22 Oct

14. SAP Landscape Upgrade User Testing Preparation work started already Templates issued for production of Test Scripts User testing scheduled – August/September 2007 Go-live checks Sat 20 & Sun 21 Oct

15. SAP Landscape Upgrade User Testing - Representatives NameDepartmentComments Tim BrannonPurchasing Jason FlynnStudent Accounts Clive GrayResearch Clive DaviesFinancePayroll Jeffrey KnowlesFinanceFinancial Accounting Dionne WalkerFinanceManagement Accounting Juliet SmithFinanceTax and Systems Gerard AylwardSDDU Jeanette PageFinanceAccounts Payable Clive SmithFinanceTreasury Ian AshtonFinanceManagement Accounting Caroline LanghamHR

16. SAP Landscape Upgrade Training Like-for-like technical upgrade -> minimal requirements for re-training Lecture theatre meetings for all users Updates to system documentation

17. Information Systems Services ISS Process Improvement Programme

18. ISS Process Improvements IPIP will improve control surrounding the project and development workload undertaken within ISS. Benefits: Better management of workload with clarity over requirements Customers have a realistic understanding of what ISS is capable of delivering Partnership between ISS and its customers - ensures joint ownership of project work ISS workload is aligned to the priorities of the University Each project will have a clear business case

19. ISS Process Improvements Phase 1 Governance – intended to provide projects with authority to deliver Work Request and Types – defining the different types of work requests and how they are processed within ISS Project Management Methodology – the standard processes we will use to control delivery of the projects Project Costing – providing budgeted and actual cost analyses Work Time Recording – a feedback loop to help ISS understand what time is actually required for projects

20. ISS Process Improvements IPIP Governance – Project Boards Set up by the Systems Steering Groups Information Pack being produced for all IS Project Boards Training will be available for project Board members (pilot July 07)

21. ISS Process Improvements IPIP Work Request Process Will be launched for SAP in autumn 2007 Existing support processes will continue Will introduce a quota system for work requests: allows better forward-planning of work supports delegation of decision-making ISS Helpdesk System (HEAT) will be used to log and monitor work requests

22. ISS Process Improvements

23. Work Prioritisation Meetings A new group will be formed to review and prioritise requests Requests are “sized” by ISS (limited amount of ISS time available) If large scale, referred to Systems Steering Group Interim – work requests should be submitted to Caroline Langham and Sue Birch

24. SAP HR & Payroll Key User Meeting

25. HR & Payroll Support and Development SAP HR / Payroll Support & Development Team Who are we SAP Modules Covered Human Resources Payroll Training and Events Management Time Management Types of work covered Support Developments Projects (in line with the HR Strategy)

26. HR & Payroll Support and Development SAP HR / Support and Developments Delivered in 2006/07 220 Requests raised via the ISS helpdesk examples of which included the creation of: 400 new work schedules 80 new/enhanced reports 40 new wage types 30 general advice on usage Legislative Changes

27. HR & Payroll Support and Development SAP HR / Payroll Projects Delivered in 2006/07 Employee Maintenance SRDS Recording (including training) RAE2008 Harmonisation of Terms for Support Staff Current Projects SAP Upgrade Future Projects (in line with HR Strategy) Staff Data Quality and Ownership

28. SAP HR & Payroll Key User Meeting

29. SAP Training Update Delivered TAP & IITT (Institute of IT Trainers) membership New VI (Visual Identity) for all Training Guides Workshops (Paid Leave) TRG client Revised HR Training Programme based on user Feedback

30. SAP HR & Payroll Key User Meeting SAP Training Update ctd. Future Plans Update Training Needs Analysis Training for ESS/MSS Continue to update Training sessions from user feedback Documentation for upgrade

31. SAP HR & Payroll Key User Meeting Open Discussion…..over to you!!

32. SAP HR & Payroll Key User Meeting