1. Shelter Diagnostic Survey Shelter Name Results and Planning

2. Survey Goals Get feedback from staff about their work environment Analyze the feedback to find trends Address the top areas for improvement

3. Background An online survey was made available to all staff for a two week period. XX% of staff responded Management staff consulted with the SDS team to identify key trends

4. Overall Satisfaction

6. My Work

7. Volunteers

8. Euthanasia

9. Teamwork

10. Training

11. Communication

12. Management

13. Reactions to the Survey

14. Focus Areas Communication Teamwork Training

15. The Plan Communication –3 morning meetings per week –Question box –E-mail newsletter –Employee participation in updating SOP’s –Employee assistance with design of training program

16. The Plan Training New employees will attend volunteer training Increases classroom time before hands-on work More management involvement in training rather than peer to peer Some experienced staff members will be designated as trainers

17. The Plan Teamwork Increased cross training More people will be able to move between departments to help where needed. Staffing will be based on number of animals needing care each day.

18. Questions/Comments