1. Academic reference librarians prepare for change: an Australian case study Julia Leong 2007

2. Armidale ●

3. Typical countryside

4. Gorge country

5. Koala on campus

6. Copperhead snake

7. Challenges Debt Competition for enrolments Small university Changing government policies and funding models Changing technology Client expectations

8. Unaware of threat

9. MOTIVATION Communicate Reduce certainty PARTICIPATORY MANAGEMENT Empowered Responsible STAFF DEVELOPMENT Competencies listed Assessed Staff trained Reassessed READY Convinced

10. Determining competencies Environmental scan Literature review Prior QUT and USQ work on reference librarian competencies Position descriptions QUT Liaison Librarian training module topics

11. Developing skills Varied approaches to meet diverse needs Affordable Meet adult need for personal discovery

12. Meeting need for personal discovery Individual study projects Play with technology

13. Outcomes Improved competence Confident with changing technology High change tolerance Success in competitive funding environment National award

14. Conclusion Build change readiness through good communication Involve staff in decision making Develop staff appropriately Allow time

15. National park scene Photos by Gordon Smith, used with permission