1. HUMAN RESOURCE MANAGEMENT OVERVIEW Human Resource Management William Holmes College of Public and Community Service University of Massachusetts at Boston ©2008 William Holmes

2. CONTEXT OF HUMAN RESOURCE MANAGEMENT Laws and Regulations Mission of Agency Goals of Agency Strategic Plans of Agency Agency Policies

3. LAWS AND REGULATIONS Federal State Local Non-governmental Organizations

4. AGENCY MISSION Defines basic purpose of organization Set parameters around primary activities Inspires and motivates members Explains organization to others

5. AGENCY GOALS Goals Statement Specifies Targets Goals Statement Sets Parameters Goals Statement Organizes Activity Goals Statement Provides Accountability

6. AGENCY STRATEGIC PLANS Reviews Mission and Goals Identifies Strengths and Weaknesses Assesses Opportunities and Risks Evaluates Internal and External Influences Sets Targets for Future Activity

7. AGENCY POLICIES Provides Rules and Traditions Based on Theories of Management Limited by Laws and Regulations Altered by Ad Hoc Decisions

8. MANAGEMENT THEORIES Classical Theory Scientific Theory XO Theory Management by Objectives Total Quality Assurance Ad Hoc Theory

9. MAJOR ISSUES IN HUMAN RESOURCE MANAGEMENT Hiring and Staffing Training and Developing Promoting Rewarding and Disciplining Compensation and Benefits Labor Relations