1. Library Statistics: what’s needed and what’s new Lynn Copeland Simon Fraser University Library Thurs. March 15, 2007 Vancouver Ass’n of Law Libraries

2. Lynn CopelandLibrary Statistics VALL March 15, 2007 2 How to allocate resources most effectively Demonstrate need for resources Demonstrate impact of change Tell our story Why collect them?

3. Lynn CopelandLibrary Statistics VALL March 15, 2007 3 Cost vs benefit Protection of Privacy Redundancy Lack of validity Why to NOT collect them?

4. Lynn CopelandLibrary Statistics VALL March 15, 2007 4 ie – What are the questions we want to answer How are we doing? – compared to goals How are we doing? – peer comparison How are we doing? – past comparison What to collect

5. Lynn CopelandLibrary Statistics VALL March 15, 2007 5 Outcomes vs inputs

6. Lynn CopelandLibrary Statistics VALL March 15, 2007 6 Through surveys, attempt to determine difference between expected, perceived services and service levels Gap analysis

7. Lynn CopelandLibrary Statistics VALL March 15, 2007 7 First, detailed service model for several different possible new services developed Surveys are based on a number of different questions for each service Consistently positive results show which are most important to viewers Conjoint analysis

8. Lynn CopelandLibrary Statistics VALL March 15, 2007 8 Gap analysis eg (2001)

9. Lynn CopelandLibrary Statistics VALL March 15, 2007 9 Undergrad 2003

10. Lynn CopelandLibrary Statistics VALL March 15, 2007 10 Faculty 2003

11. Lynn CopelandLibrary Statistics VALL March 15, 2007 11 Journal needs/met 2001-03

12. Lynn CopelandLibrary Statistics VALL March 15, 2007 12 Type of gap analysis Desired, perceived and minimum evaluations Calculates zone of tolerance Identify services outside the zone Libqual+

13. Lynn CopelandLibrary Statistics VALL March 15, 2007 13 Finances Users Internal processes Improvement activities Balanced Scorecard

14. Lynn CopelandLibrary Statistics VALL March 15, 2007 14 appropriate to the mission and working conditions informative as to problems and shortcomings demonstrating effectiveness, efficiency and outcome of library services to the funding institutions and the public, practical and easy-to-use provide a rounded picture Key Performance Indicators

15. Lynn CopelandLibrary Statistics VALL March 15, 2007 15 Comparison and review against best Identify and implement best possible Often ‘soft’ comparisons Benchmarking

16. Lynn CopelandLibrary Statistics VALL March 15, 2007 16 should mirror the full extent of library services, consider electronic as well as traditional services, help to demonstrate the importance and impact of libraries, yield results that are easily understandable a few measures that should preferably be collected from normal library statistics. allow for special conditions in the libraries Benchmarking indicators

17. Lynn CopelandLibrary Statistics VALL March 15, 2007 17 Library activities/op. budg. 2004-05 (SFU=1)

18. Lynn CopelandLibrary Statistics VALL March 15, 2007 18 Library as place for learning and research –User area in m2 per capita - Study place hours per week per user –Workstation hours per capita - Opening hours per week –Opening hours compared to demand Collection –Expenditure per capita - Expenditure per user –Expenditure to total expenditure –Expenditure on serials to total collection expenditure –Materials per capita- Books added per year per capita –Serial subscriptions per capita - Renewal rate –Availability of required titles- ILL items delivered to items received – Immediate media availability User training - Training lessons per capita Staff - Staff per capita Indicator A. Resources, infrastructure: What services does the library offer?

19. Lynn CopelandLibrary Statistics VALL March 15, 2007 19 Market penetration - by remote E-services - User satisfaction Library as place for learning and research –Visits per capita - Visits per opening hour Collection –Collection use/turnover –Loans in the past year / acquisitions over the past 5 years –Loans per capita- Loans per user –Sessions per capita - OPAC sessions per capita –Downloads (average) per E-journal - Proportion of ILL loans to total loans Information services –Attendance at training lessons per capita –Information requests per capita Events - Attendances at events per capita Indicator B. Usage: How are services used/accepted?

20. Lynn CopelandLibrary Statistics VALL March 15, 2007 20 General - Cost per user - Cost per visit Collection - Acquisitions budget per loan- Acquisitions expenditure to staff costs Staff - User services staff as percentage of total - Employee hours per opening hour - Expenditure on staff per user Processes - speed - Acquisition speed - Media processing speed - Employee productivity in media processing - Document delivery time - Interlibrary loan speed Processes - reliability - Shelving accuracy- Percentage of successful ILL requests Indicator C. Efficiency: Are the services offered cost-effectively?

21. Lynn CopelandLibrary Statistics VALL March 15, 2007 21 Electronic services: –Percentage spent on the electronic collection –Percentage of library staff providing electronic services Staff development and motivation - Hours/days of training per staff member - Expenditure per staff member Rate of employee availability - Employee fluctuation rate Budget –Percentage received by special grants or income generated –Percentage of institutional means allocated to the library Indicator D. Development / potentials: Sufficient potential for future development?

22. Lynn CopelandLibrary Statistics VALL March 15, 2007 22 For the Board of Governors, as part of a package to explain the MacLeans numbers A Story…

23. Lynn CopelandLibrary Statistics VALL March 15, 2007 23 Library Holdings Per Student SFU Library Holdings per student are low; historically, the collection has been inadequately supported.

24. Lynn CopelandLibrary Statistics VALL March 15, 2007 24 Library Expenses as a Percentage of Operating Budget This is being rectified by healthy Library operating expenditures as a percentage of the University’s operating budget.

25. Lynn CopelandLibrary Statistics VALL March 15, 2007 25 Acquisitions as a Percentage of Library Budget The Library’s relatively high expenditures in acquisitions (print and electronic) is leading to an improvement in the historically inadequate collection

26. Lynn CopelandLibrary Statistics VALL March 15, 2007 26 Library Activities (2003/04) SFU Library’s other expenditures are providing greater support for students in: Instruction Reference (online, in person) Book loans Electronic journals

27. Lynn CopelandLibrary Statistics VALL March 15, 2007 27 For the Board of Governors Another Story…

28. Lynn CopelandLibrary Statistics VALL March 15, 2007 28 How are we doing?

29. Lynn CopelandLibrary Statistics VALL March 15, 2007 29 How are we doing?

30. Lynn CopelandLibrary Statistics VALL March 15, 2007 30 How are we doing?

31. Lynn CopelandLibrary Statistics VALL March 15, 2007 31 Counter/Sushi UK Serials group usage factor study Conjoint analysis Other

32. Lynn CopelandLibrary Statistics VALL March 15, 2007 32 Lynn Copeland copeland@sfu.ca Questions? Thanks