1. 1 Pertemuan 10 e-Bisnis dalam Industri Retail Matakuliah: H0292 / E-Business Tahun: 2005 Versi: v0 / Revisi 1

2. 2 Learning Outcomes Pada akhir pertemuan ini, diharapkan mahasiswa akan mampu : Menunjukkan studi kasus e-bisnis pada Industri Retail

3. 3 Outline Materi Industri Retail Contoh Online retail

4. 4 Industri Retail Active Electronic Intermediaries Pure electronic mall –Company’s retailing business exists only on the Internet –Electronic distributors take full responsibility of fulfilling orders and collecting payments –Electronic brokers assist the search process of finding the appropriate products and their vendors Partial electronic mall –Electronic mall as one of existing distribution channels

5. 5 Generalized Electronic Intermediaries –Examples : Choice Mall, and iMall –Provide a directory, keyword search engine, message encryption, optional Web site hosting service and a common platform of electronic payments –Necessary factors to make shopping successful Screening quality and reliability for assurance –customers need a reliable screening capability of quality and reliability of brands and companies –e-brokers should create a trusted third party Competing electronic channels –several electronic channels help in finding the items needed –e-brokers should provide some differentiated attraction

6. 6 Specialized Electronic Distributors –Cyber Bookstores Amazon, Barnes and Noble –Cyber CD Stores Columbia House, Music Boulevard, CD Universe, and CDNow –Digitized Products and Services Stores Software, games, CDs, and videos –Cyber Flower Stores 1-800-FLOWERS

7. 7 Contoh Online Retail : Reactive Electronic Department Store The J.C. Penney Case –The Internet-based revenue amounts to only 1 to 2% of $30.5 billion total sales of 1997 (3.5% in 1999) –Updating prices and adding new items to the electronic catalogs is convenient and inexpensive –Overcoming the limitations of paper catalogs without incurring extra distribution cost

8. 8 Electronic Department Stores Worldwide –Marks & Spencer in the U.K., La Redoute in France, Jusco in Japan, Nordstrom in the U.S.A., and Lotte and Hyundai in Korea –Common strategy is finding significant benefits from merchandising online –Offering electronic service on the Internet is a supplementary channel of advertisement –By 2000, 3.5% of all U.S. major retailing will be done online

9. 9 Tugas / Evaluasi Cari beberapa layanan lainnya yang diberikan secara online pada industri retail