1. CSCW Facilitating group work

2. Spring 2000CS 47501 CSCW zComputer Supported Cooperative Work yStudy of how people work together as a group and how technology affects this ySupport the social processes of work, often among geographically separated people

3. Spring 2000CS 47502 Examples zScientists collaborating on a technical issue zAuthors editing a document together zProgrammers debugging a system concurrently zWorkers collaborating over a shared video conferencing application

4. Spring 2000CS 47503 Research Focus zOften divided into two main areas ySystems - Groupware xDesigning software to facilitate collaboration ySocial component xStudy of human and group dynamics in such situations

5. Spring 2000CS 47504 Taxonomy Time Place Same Different

6. Spring 2000CS 47505 Taxonomy Time Place Synchronous Co-located Asynchronous Remote Face-to-facePost-it note Phone callLetter E-meeting room Argument. tool Video window,wallEmail

7. Spring 2000CS 47506 Styles of Systems z1. Computer-mediated communication aids z2. Meeting and decision support systems z3. Shared applications and tools

8. Spring 2000CS 47507 Computer-mediated Communication Aids zExamples yEmail, Chats, MUDs, virtual worlds, desktop videoconferencing yExample: CUSee-Me

9. Spring 2000CS 47508 Meeting and Decision Support Systems zExamples yCorporate decision-support conference room xProvides ways of rationalizing decisions, voting, presenting cases, etc. xConcurrency control is important yShared computer classroom/cluster xGroup discussion/design aid tools

10. Spring 2000CS 47509 Shared Applications and Tools zExamples yShared editors, design tools, etc. xWant to avoid “locking” and allow multiple people to concurrently work on document xRequires some form of contention resolution xHow do you show what others are doing?

11. Spring 2000CS 475010 Example zTeamrooms - Univ. of Calgary yVideo, CHI ‘97

12. Spring 2000CS 475011 Social Issues zPeople bring in different perspectives and views to a collaboration environment zGoal of CSCW systems is often to establish some common ground and to facilitate understanding and interaction

13. Spring 2000CS 475012 Turn Taking zThere are many subtle social conventions about turn taking in an interaction yPersonal space, closeness yEye contact yGestures yBody language yConversation cues

14. Spring 2000CS 475013 Geography, Position zIn group dynamics, the physical layout of individuals matters a lot y“Power positions”

15. Spring 2000CS 475014 Evaluation zEvaluating the usability and utility of CSCW tools is quite challenging yNeed more participants yLogistically difficult yApples - oranges zOften use field studies and ethnographic evaluations to assist