1. Hidden Apps Carrier IQ and Privacy in Mobile Devices

2. Hidden Apps Your device: The expectation of privacy Their service: How hidden apps can be a threat Who is affected?

3. Your device: The expectation of privacy Hidden Apps

4. Most people take the privacy of phone service for granted. Regulations provide our phone calls with an expected level of security. With the widespread use of smartphones, the level of privacy we have on mobile devices is changing.

5. Hidden Apps While phone calls are protected, apps and the data stored on smartphones are not protected in the same way. o Carriers often use network monitoring software without the user’s knowledge o Carriers are not specific as to what data is gathered o Regulations protect some user data but not all

6. Hidden Apps The most common way to gather private user data is through hidden apps. These are programs: o Generally run without the user’s knowledge o Can be installed by the carrier, the manufacturer or by a user looking for other functionality o Are often completely legal, protected by end-user license agreements with obscure and difficult language Return to Menu

7. Their service: How hidden apps can be a threat Hidden Apps

8. Carriers and app developers use hidden apps to collect various kinds of data. This data can have legitimate purposes: o Improving quality of service o Identifying common trouble spots on cellular networks o Troubleshooting common user issues o Identifying hardware malfunctions and failures

9. Hidden Apps However, some apps are either not developed with security as a priorty. Recently, this has come to the forefront with Carrier IQ, a company that develops a hidden app for many major carriers to monitor networks and provide a “better user experience.”

10. Hidden Apps Carrier IQ, in most configurations, is completely hidden from the user and cannot be disabled. It collects: o Network performance information o Hardware fault information o All user interface events (what the user taps on or selects) o All keystroke information from phone, SMS or web browser

11. Hidden Apps Apparently, Carrier IQ does not transmit information other than network performance and other anonymous data. However, other apps could read the data because it is logged in a completely unprotected way.

12. Hidden Apps This is a video demonstration by a developer of the potential abuses of Carrier IQ software:

13. Hidden Apps Carrier IQ may not be transmitting this data, but that doesn’t mean other apps can’t read logfiles it creates. The potential for abuse in the logs generated by Carrier IQ is immense. o Carrier IQ can see all traffic, even encrypted web traffic. o Carrier IQ could be compromised to collect users’ credit card data, contacts, location or anything they type into a keyboard or touchscreen. o Carrier IQ could presumably be used to infiltrate corporate or public networks.

14. Hidden Apps An important note: As of this writing, no evidence exists that proves Carrier IQ has been abused in any way. However, the publicity generated by this issue virtually guarantees that it will, given enough time. Return to Menu

15. Who is affected? Hidden Apps

16. Carrier IQ is currently known to be in use by the following carriers: Sprint AT&T T-Mobile Other carriers have not yet responded to inquiries about their use of this software.

17. Hidden Apps Android and Blackberry phones are the most likely to use Carrier IQ and are the most susceptible to security threats. Carrier IQ is only implemented in a limited way on Apple’s iPhone and will soon be removed completely through an iOS upgrade. Carrier IQ’s future is uncertain. US Congress and the FCC have inquired into the exact nature of their data collection and software.

18. Hidden Apps Carrier IQ is only a single app in a much larger world. All users are affected by the privacy concerns these issues have raised. Some platforms may be safer than others; all of us should be wary of the drawbacks any technology presents.

19. Hidden Apps Many carriers have denied using Carrier IQ but this does not mean they don’t use a similar type of tracking software. Every carrier tracks users on their networks. What is being tracked and how will we know our data is protected?

20. Hidden Apps To learn more about this issue and read stories as they develop, visit the following links: o The Verge – Carrier IQ Controversy The Verge – Carrier IQ Controversy o CNN Money CNN Money o All Things Digital All Things Digital Return to Menu