1. Independent Study to Assess Future Savings from Mitigation Track B Progress Report Project Management Committee Meeting, Washington, D.C. April 2, 2004

2. Hayward was selected to represent: 1 of 56 medium-sized communities 1 of 56 medium-sized communities (50,000-499,999 population) (50,000-499,999 population) 1 of 10 communities that received awards only for earthquakes 1 of 10 communities that received awards only for earthquakes 1 of 30 communities at high risk of earthquakes 1 of 30 communities at high risk of earthquakes 1 of 9 communities located in Region IX 1 of 9 communities located in Region IX The other communities that meet all four criteria are Berkeley, Oakland, Orange and Costa Mesa. All located in California.

3. Demographic Characteristics of Hayward:CommunityPopulationNon-WhiteHousehold With Child < 18 yrs Household With Member > 64 years Female- Headed Household w/child <18 Median Age Berkeley102,74340.819.317.74.732.5 Hayward140,03057.042.522.27.731.9 Oakland399,48465.333.520.99.933.3 Orange128,82129.540.820.96.033.2 Costa Mesa 108,72430.532.017.05.532.0 Source: Census 2000 Summary File, DP-1. Profile of General Demographic Characteristics: 2000.

4. Demographic Characteristics of Hayward: continuedCommunity Vacant Units Renter Occupied In Labor Force Median Family Income Per Capita Income Families Below Poverty Level, 1999 Berkeley4.157.365.870,43430,4778.3 Hayward2.446.863.854,71219,6957.2 Oakland4.358.661.644,38421,9366.8 Orange2.337.466.564,57324,2946.8 Costa Mesa 3.059.569.255,45623,3428.2 Source: Census 2000 Summary File, DP-3. Profile of Selected Economic Characteristics: 2000.

5. Protocol Followed in Setting Up Interviews Conference Call FEMA Letter Confirmation of Letter Regional Office Visit Contact Community Confirm FEMA Awards Coordination with Region Preliminary Research Telephone Interviews Community Visits and Economic Analyses Description of Spin-offs List of Participants and Interviews Data Files

6. Protocol Followed in Setting Up Interviews Confirmation that FEMA Letter Received, Given OK to Proceed Send Introduction Letter to Primary Contact (Email, Fax, Mail) Telephone Primary Contact: Describe Study, Get Referrals, Schedule Interview Send Introduction Letter to Referrals (Email, Fax, Mail) Telephone Referrals: Schedule Interviews, Get Referrals Conduct Interviews Send Thank You Letters to Participants

7. FEMA Acting Assistant City Manager 1/12/04 REFUSED 2/3/04 Assistant Director Of Public Works INTERVIEWED on 1/27 after 9 contacts over 16 days 1 City Manager, Originally agreed Then REFUSED on 1/30/04 Referred back to Assistant Director of Public Works INTERVIEWED on 1/9/04 after 6 Contacts and Intervention Chief Building Inspector REFUSED on 2/5/04 after 4 contacts Associate Civil Engineer INTERVIEWED On 21104 After 13 Contacts and intervention Senior Planner REFUSED On 2/5/04 After 2 contacts HAZMAT Program Coordinator INTERVIEWED on 2/18/04 After 9 contacts and intervention Fire Chief REFUSED On 2/5/04 After 4 contacts Emergency Operations REFUSED on 2/9/04 After 3 contacts Division Head of Water Facility INTERVIEWED on 2/1904 After 15 Contacts and intervention 1 Index Informant 2 Independent Network Director, Community & Economic Development INTERVIEWED on 3/12/04 2 Public Information Officer INTERVIEWED on 3/12/04 2 Flow Chart of Interview Network in Hayward

8. Summary of Hayward Interviews Agreed to Interview = 53.8% (7/13) Agreed to Interview = 53.8% (7/13) # NEMIS Awards Informants Asked about = 4 # NEMIS Awards Informants Asked about = 4 Informants (# NEMIS Awards Familiar with): Informants (# NEMIS Awards Familiar with):  Director of Public Works (2)  Assistant Director of Public Works (3)  Associate Civil Engineer (3)  Div. Head of Water Facility (1)  HAZMAT Program Coordinator (1)  Director of Community and Economic Development (0)  Public Information Officer (2) Average Length of Interview = 65.7 min. (35-160) Average Length of Interview = 65.7 min. (35-160)

9. “What is your assessment of the community’s overall natural hazard mitigation program?” “It’s good within funding limitations. We addressed this fairly well, but there's always a problem with cost.” -Assistant Director of Public Works “It’s good within funding limitations. We addressed this fairly well, but there's always a problem with cost.” -Assistant Director of Public Works “It’s good in that we've gotten a lot of state and federal grants, we’ve been proactive with the retrofit of public as well as emergency response buildings, and we’ve done a good job in trying to prepare for earthquakes.” “It’s good in that we've gotten a lot of state and federal grants, we’ve been proactive with the retrofit of public as well as emergency response buildings, and we’ve done a good job in trying to prepare for earthquakes.” ‑ Associate Civil Engineer “There’s not one, but a whole series of policies, it’s very appropriate for community.” ‑ Director of Public Works “There’s not one, but a whole series of policies, it’s very appropriate for community.” ‑ Director of Public Works “It’s pretty well thought out; we’ve spent a lot of time and effort preparing for a large earthquake.” –Division Head of Water Facility “It’s pretty well thought out; we’ve spent a lot of time and effort preparing for a large earthquake.” –Division Head of Water Facility “As a homeowner, it's middling.” –Public Information Officer “As a homeowner, it's middling.” –Public Information Officer “I think because we are in California, we pay more attention, and we have a good set of policies and procedures. Our Emergency Operation Center needs a little tuning up, and we're working on that. We're up there with some of the better.” –Director, Community & Economic Development “I think because we are in California, we pay more attention, and we have a good set of policies and procedures. Our Emergency Operation Center needs a little tuning up, and we're working on that. We're up there with some of the better.” –Director, Community & Economic Development

10. Perceived Benefits of HAZMAT Equipment Project 1 Hayward ( N = 4 of 7 respondents knew about this project ) 1 NEMIS 0845-0014 Persons

11. Perceived Benefits of Relocation of Fire Station #1 1 Hayward ( N = 3 of 7 respondents knew about this project ) 1 NEMIS 0845-0015 Persons

12. Perceived Benefits of Retrofit of Fire Buildings & Yard 1 Hayward ( N = 3 of 7 respondents knew about this project ) 1 NEMIS 0845-0074 Persons

13. Perceived Benefits of Emergency Public Information 1 Hayward ( N = 1 of 7 respondents knew about this project ) 1 NEMIS 0845-0079 (Process Award) Persons

14. Perceived Benefits of HAZMAT Release Prevention 1 Hayward ( N = 1 of 7 respondents knew about this project ) 1 Spin-off of NEMIS 845-0014 Persons

15. Perceived Benefits of FEMA Map-Floodplain Management 1 Hayward ( N = 1 of 7 respondents knew about this project ) 1 Informant considered this a spin-off but it does not flow from any NEMIS activity. Persons

16. Comparison of Community’s Ability to Meet This Objective With and Without this Activity 1 Hayward ( N = 1-4 of 7 respondents knew about these projects) 1 On a scale of 1 to 10 where 1 …. And 10 ….., how would you rate the community’s success in Meeting this objective with this activity? … without this activity? Respondent who knew about HAZMAT relief answered “don’t know” to both questions. Extremely High Extremely Low

17. Lessons Learned from Hayward Do not send questionnaires or a synopsis of the questionnaire in advance Do not send questionnaires or a synopsis of the questionnaire in advance Simultaneously contact all persons identified in the community Simultaneously contact all persons identified in the community A protocol was developed for handling “gatekeepers” A protocol was developed for handling “gatekeepers” Additional informants may be identified during the field visit Additional informants may be identified during the field visit

18. Status of Other 5 Communities: Interviews Jefferson County, AL Jefferson County, AL  10 Interviews, 1 Refusal, Tentatively Completed Horry County, SC Horry County, SC  6 Interviews, 1 Refusal, Tentatively Completed Village of Freeport, NY Village of Freeport, NY  4 Interviews, 0 Refusals, In progress Tuscola County, MI Tuscola County, MI  3 Interviews, 0 Refusals, In progress Jamestown, ND Jamestown, ND  Waiting for approval.

19. Status of Other 5 Communities: Contact Attempts CommunityInterviewsRefusersCallsEmailsFaxesLetters Hayward 76796013 Jefferson Co. 101358110 Horry Co. 613671 6 Freeport 1 403362 0 Tuscola 2 303261 0 1 Interviewing still in process; pursuing 3 additional referrals. 2 Interviewing still in process; pursuing 4 additional referrals.