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Empowering the largest knowledge workforce on Earth. txteagle
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OVERVIEW Copyright © 2009 txteagle, LLC. All rights reserved.
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Billions of mobile phone subscribers living in the developing world who could really use an extra dollar / day… Companies are inundated with tasks humans can do better than computers. Operators are desperate to differentiate and reduce churn. Copyright © 2009 txteagle, LLC. All rights reserved.
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BPO TASKS & COSTS Copyright © 2009 txteagle, LLC. All rights reserved.
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Text Tasks Translation Software Localization Nokia Menus Google Interface Web Content News articles YouTube Videos Email translation Text Validation Does Circus Shitty really sound like Circuit City? Copyright © 2009 txteagle, LLC. All rights reserved. Text Sentiment (tweets / blogs / news / ) positive / negative / neutral referencE Surveys Market Research Do you like Coke's new campaign? Operators Are you satisfied with your service?
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Image Tasks Image Transcription Book digitization Recaptcha (OCR) Boxes of barcodes Bib numbers on cyclists Menus Handwritten registries Street Text from video frames Copyright © 2009 txteagle, LLC. All rights reserved. Image Tagging Porn / Not Porn Are there people? Keyword for video frame? YouTube / Bing video meta-data / annotation Image Validation Is this ebay photo of a "Nissan Sentra" car?
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Local / Audio Tasks Audio Transcription Video Transcription Voicemail Jot Translation Radio content Video content Conversation content Copyright © 2009 txteagle, LLC. All rights reserved. Local Content What is the current gas price at the following petrol station? Send us a photograph of the price signage. What is the correct address and phone number for Bata Shoes in Nairobi?
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TXTEAGLE: A SYSTEM TO ENABLE TASK OUTSOURCING Copyright © 2009 txteagle, LLC. All rights reserved.
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System Design Accuracy Inference Engine Accuracy, Allocation, Expertise Task Database Active Users Who Responded User Database User Profiles Reputation Copyright © 2009 txteagle, LLC. All rights reserved. SMS SMS Gateway USSD USSD Gateway HTML WAP Browser
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Binomial Model Copyright © 2009 txteagle, LLC. All rights reserved.
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Expertise Inference Copyright © 2009 txteagle, LLC. All rights reserved.
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OPERATOR INTEREST Copyright © 2009 txteagle, LLC. All rights reserved.
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Benefit to the Operator New Revenue Stream - 10% of money paid to subscribers - ARPU increases despite poor subscribers Differentiation and Marketing - Be the exclusive operator to enable subscribers to earn airtime or money. Copyright © 2009 txteagle, LLC. All rights reserved.
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Operators Who Have Approached Us MTN (Africa, Middle East) - Afghanistan, Benin, Botswana, Cameron, Congo, Cote d’Ivoire, Cyprus, Ghana, Guinea, Iran, Liberia, Montenegro, Nigeria, Rwanda, South Africa, Sudan, Swaziland, Syria, Uganda, Yemen, Zambia Zain (Africa, Middle East) - Barhrain, Burkina Faso, Chad, Congo, Gabon, Ghana, Iraq, Jordan, Kenya, Kuwait, Lebanon, Madagascar, Malawi, Niger, Nigeria, Palestine, Saudi Arabia, Sierra Leone, Sudan, Tanzania Telefonica (South America) - Argentina, Brazil, Chile, Colombia, Dominican Republic, Ecuador, Guatemala, Peru, Puerto Rico, Venezuela Other Operators - Safaricom – Kenya- Viva – Dominican Republic - Axis – Indonesia - Aditya Birla - India Copyright © 2009 txteagle, LLC. All rights reserved.
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CASE STUDY: KENYA Copyright © 2009 txteagle, LLC. All rights reserved.
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Pilot SMS-based service for Nokia 45 Pilot Users: Security Guards Taxi Drivers High-School Students 120 Words in 30 languages: Address Book Alarm Applications Bookmarks Calculator Copyright © 2009 txteagle, LLC. All rights reserved.
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After 36 Hours… ~900 Users Kikuyu and Luo Tasks Completed within 10 hours 20% of the words spelled correctly, 65% correct word but misspelled, 15% wrong translation Copyright © 2009 txteagle, LLC. All rights reserved.
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Lessons Learned Service needs no advertising (completely viral amongst subscribers). Subscriber payments should be not linked to client payments. One-Off Software Localization is not sustainable. Need to look to the BPO industry for billions of tasks. Copyright © 2009 txteagle, LLC. All rights reserved.
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LOOKING FORWARD Copyright © 2009 txteagle, LLC. All rights reserved.
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2009 Deployment The Dominican Republic Kenya Rwanda Copyright © 2009 txteagle, LLC. All rights reserved. Mexico
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2009 Clients Our Mission: Finding the Tasks to meet the Demand. Copyright © 2009 txteagle, LLC. All rights reserved.
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Business Development Wanted: Business Development Executive - Broad experience in the BPO sector - Extensive network with major outsourcing clients and service providers, ideally as a broker - Can grow and manage the txteagle biz-dev team. - Desire to change the world Copyright © 2009 txteagle, LLC. All rights reserved.
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15 Million East Africans are ready to start earning.
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