1. Taming the Beast Managing an Enterprise Portal Jim Helwig JA-SIG uPortal Conference June 13, 2005 Copyright @ 2005 The University of Wisconsin Board of Regents

2. 1 Hurray, it’s live!!!

3. 2 The honeymoon is over; Houston, we have a problem…

4. 3 How can we improve the chances for success?

5. 4 Areas to consider… Organization Communication User feedback Politics Testing Code migration Maintenance Monitoring Log analysis Support Outage tracking Performance Reliability Statistics

6. 5 About My UW-Madison

7. 6 Created in 2000 55,000 students, faculty, staff 15,000+ unique customers per day 1,000+ concurrent customers 100+ modules 8-10 FTE developers and administrators

8. 7 Organization Advisory group Tab teams Service team Development groups Portal infrastructure group

9. 8 Communication

10. 9

11. 10 Communication Email lists

12. 11 Communication Web site

13. 12 Communication Wiki

14. 13 User Feedback Annual surveys Focus groups Web form

15. 14 Politics Diverse campus, independent departments Service provider priorities Senior management goals

16. 15 Testing User Unit Integrated Load Accessibility Regression

17. 16 Testing Test case management tool

18. 17 Code Migration

19. 18 Maintenance Weekly window Ad hoc if necessary Rolling restart for transparency

20. 19 %&#*!! It Broke!

21. 20 Monitoring General purpose “watchdog” Wily Introscope hpOpenView Administrative portlets

22. 21 Log analysis Developer access to logs Nightly exception summary Need to get rid of cruft

23. 22 Support Customer support –Knowledge base –Help Desk –2 nd level technicians Developer support –Email –Jira Contracted support –Unicon for uPortal –JBoss for Tomcat

24. 23 Outage Tracking

25. 24 Try not to break it in the first place

26. 25 Performance Database tuning JVM tuning Portlet tuning

27. 26 Reliability

28. 27 Statistics https://my-team.doit.wisc.edu/stats/ User logins, total and unique Concurrent users Tab usage and timing Module usage and timing Web log stats

29. 28 Questions? Jim Helwig University of Wisconsin-Madison jim.helwig@doit.wisc.edu my.wisc.edu