1. Change Management Prof. Steve Phelan Lecture 7

2. Today Pre-empting disruption  Unorthodox newcomers (1999)  Charlotte Beers (1995) LMZ Chs13-16  Methods for finding out what’s going on (1979)  Operation KPE (1968)  When power conflicts trigger team spirit (1972)  Strategies for improving HQ-field relations (1964)

3. Hamel’s Unorthodox newcomers What is Hamel’s solution to stave off disruption from newcomers?  Rebalance ratio of new initiatives to catchup initiatives  Listen to young people and people from farflung places - maximize genetic diversity & exposure to unconventional ideas  Keep asking what we are doing to become architects of change  Exploit imagination Is Hamel’s solution to disruption superior, complementary, or worse than Christiansen’s advice from last session?

4. Charlotte Beers Consider the following questions:  Was the process to develop a new vision effective?  Were the right people involved?  Was the outcome a good vision?  What should Beers about the vision thing now?  How should Beers deal with the globalization issue?

5. Methods for finding out what’s going on Methods  Questionnaires  Interviewing  Sensing  Polling  Collages & Drawings  Physical representations What was new for you? What would work/not work?

6. Role Analysis & Negotiation What is role analysis?  Would role analysis work in your organization? What does role negotiation add that role analysis is lacking?  Would role negotiation work in your organization?

7. HQ-Field Relations Process  List issues requiring joint problem solving  Prepare group self image and images of others  Exchange images  Subgroup meetings  Review and planning  Follow-up Is this a useful tool for change?