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2006 LibQUAL+ Survey Results Information Services Concept Review on Assessment November 9, 2006.

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Presentation on theme: "2006 LibQUAL+ Survey Results Information Services Concept Review on Assessment November 9, 2006."— Presentation transcript:

1 2006 LibQUAL+ Survey Results Information Services Concept Review on Assessment November 9, 2006

2 Who took the survey? 502 graduates (5177) 272 undergraduates (15,000) 205 faculty (1462) 141 staff (3304) 34 library

3 ...by Discipline 172 Humanities 160 Social Sciences 121 Science/Math 118 Other 97 Education 69 Engineering/Computer Science 57 Business

4 52 Health Sciences 45 Performing and Fine Arts 24 Communications/Journalism 23 Architecture

5 Comments 1154 completed surveys 585 surveys with comments 155 addressed a single issue 257 addressed two issues 172 addressed three or more issues 62 commented on the survey instrument

6 Who commented on what? Overall 26%staff/service 40%collections 21%environment 14%ILL/DD

7 Who commented on what? Humanities 30%staff/service 33%collections 28%environment 9%ILL/DD

8 Who commented on what? Natural Sciences/Math 15%staff/service 51%collections 19%environment 14%ILL/DD

9 Who commented on what? Social Sciences 25%staff/service 40%collections 22%environment 13%ILL/DD

10 Who commented on what? All others 27%staff/service 39%collections 18%environment 16%ILL/DD

11 Affect of Service 6.84All6.9 6.61Faculty7.15 7.28Graduates7.22 7.17Undergrads6.91 7.02Staff7.14

12 Affect of Service access to librarians under-trained service desk staff circulation policies

13 Information Control 7.02All6.89 6.69Faculty6.76 7.00Graduates6.83 6.83Undergrads6.71 6.78Staff6.79

14 Information Control access to online resources access to print resources mis-shelved/missing items expenditures for collections ILL/DD

15 Library as Place 6.53All6.72 5.82Faculty6.3 7.19Graduates6.93 7.05Undergrads6.89 7.01Staff6.96

16 Library as Place Watson stacks “Quiet zones” in Watson and Anschutz individual study space coffee shop/union atmosphere computer workstations

17 What now? What other information from the LibQUAL+ results do you want? What further assessment is suggested? What are the strengths we can build on? Where do we need to focus improvements? How can we tell if we are successful?

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