1. Netgen (16-22 year olds, grown up with the web – expectations) Kathy Collier, Australian National University

2. Overview Background Information Information Services Technology Physical Space

3. The Australian National University  13,487 students representing 94 countries 8,179 undergraduate 5,206 postgraduate 102 non award  Around 3,600 staff  Approximately 1,440 academic staff

4. Student Age Profile

5. Library (Scholarly Information Services)  Part of Division of Information  13 programs  Has five main physical locations each with a special subject focus: Menzies (Asia Pacific collections) Hancock (science collections) Chifley (social sciences and humanities collections) Law Creative Arts (fine art and music collections)  Print Repository  Information Commons

6. Scholarly Information Resource Management Program (SIRM) Library User Services Program (LUS) Functions Direction (Planning, Strategies, Policies, Procedures, Evaluation) Chifley Hancock Law Menzies StaffResourcesStaffResources OperationsOperations Organisational Arrangement Deliverables September 2006 Creative Arts

7. Scholarly Information Resources  2.4 m volumes – print, electronic, microform, theses, rare books  Distributed system (physical and virtual) Physical locations (10) E-packages (296, licence agreements, all subject areas) Digital repositories (E-learning materials, exam papers, E-prints, theses, digital images, ANU E Press) Document supply  65,640 serial titles (approx) including 53,600 electronic Prefer electronic to print format for serials Gradual move to electronic monographs (access and use arrangements)

8. Access  Available anytime, anywhere to ANU staff and students  Off-campus access through EZProxy  Many e-journals are linked in the ANU Library catalogue (http://library.anu.edu.au)http://library.anu.edu.au  Some databases have too many titles to catalogue  Serials Solutions (http://www.serialssolutions.com) facilitates access at title levelhttp://www.serialssolutions.com

9. Library Management System  My Library Record View your loans Place holds Submit document supply requests without re-entering personal details View progress on document supply Change contact details Saved searches  RSS feeds – new books  Courtesy notices that items are due back  Metafind

10. Library Services  Open 82.5 hours per week in teaching time  Electronic Resources – 24 hour access  Loans  Reference  Document Delivery  Off-campus services  Disabled users  External Borrowers

11. Usage

12. Print Repository Service Delivery Model  Accessing the material Online requesting service Retrieval of physical items Small reading room for users  Pilot online article requesting service for pre-1990 serials  Transportation of material  Staffing arrangements

13. Print Repository

14. Reference Services  Desks in each building  Providing information on the Web  Staff directly  Ask a Librarian  AskANU

16. Training

17. AskANU stats  54,411 Library queries 95.7 by Library staff 4.3% by Consultants  24,759 IT queries 29.2% by Library staff 70.8% by Consultants

18. Library as space  Repurposing between collections and student needs  Group study – big tables  Individual  Data & power access  Laptops -security  Wireless  Quiet & noisier areas

19. Why change the space?

20. AskANU – Library and IT queries

21. Chifley foyer before and after

22. Information Commons Space

24. Student space

25. Group study area

26. Group Study Rooms

27. ILP – a broadbrush module  Who is IL at ANU Div of Information  Library Staff  Information Literacy Program  AskANU IT  Technical Specialists Colleges/Faculties  General Staff  Academic Staff Other Divisions  Academic Skills  Teaching Development  Careers  How is IL delivered? Generic/in curriculum Online At elbow Podcasts, virtual tours  GILP – Graduate IL Prog Incorporates  Info Searching  Info Technology  Info Management  Academic Writing  Tutors Induction Program Offers  Entry/exit audits  Bundled/single sessions  Grad Course Award  Specialised support  Generic/induction  Online, at elbow, phone Staffed by  All Libraries  GILP specialists (Library & IT)  Casuals  ANU Colleges

28. Information Services for Students

29. How we know what to do?  Feedback Surveys eg Rodski Regular meetings with student associations Suggestions  Via web, email  Face to face at desks  Observing how the students are using the space

30. Thank you – any questions? Kathy Collier Program Leader Library User Services Kathy.Collier@anu.edu.au