1. Services Available on the Web Jerry Spears Brenda Barnett Joanne Kerrigan Andrea Powell Tracey Christianson

2. Transit Portal Overview What was the concept and why – Why communities – Why SharePoint When did it start How much did it cost What is the goal now

3. Services You Know: Certificates of Insurance Web based form to request certificates of insurance Attach supporting documents to web form New form, same great service!

4. Services You Know: Risk Management Grant Annual Award (available Jan 2 through Dec 15) – $2,500 for risk, safety, and training projects – Grant funds must be used in the year they are obtained unless prior approval – Grant funds may not be used to offset staff salary or overtime expenses – Applicant must get approval from their department head to make this grant application – If the grant application is similar or the same as the year prior’s application, evaluation criteria for the previous year must be included in the supplemental section. Award list on the page

5. Services You Know: Document Library Coverage Documents Claims Documents Courtesy Cards Risk Profiles Best Practice Documents WSTIP COMMUNITY PAGE

6. Services You Know: Lending Library 87 Titles Available 55 Loans this year Online in two locations: Portal: www.watransitportal.org/LendingLibrary Public: www.wsttc.orgwww.wsttc.org

7. Services You Know: Lending Library

9. Services You Know: Lending Library – WSTTC Public Sneak peek at the redesigned public website for WSTTC Same information as inside the portal.

10. Services You Know Transit ASK ASK began in 2005 as WSTIP ASK and re- branded to ASK Transit in 2010 How does it work? As of November 24, 2010: 81 total ASKs – 125% increase from 2009 – Addition of web portal and WSTA partnership C-Tran, King County Metro, and Sound Transit

11. Breakdown of Transit ASK Questions Administrative Clerks of the Board Finance Human Resources Maintenance Operations Paratransit Safety and Risk Vanpool Information Systems 20102009 13 10 113 712 53 3110 154 90 10 01

12. ASKs by Askers 8 – Island, Link 6 – Jefferson 5 – Ben Franklin, Kitsap, Spokane, Whatcom 4 – Community, Intercity, Mason, Yakima, Clallam 3 – Asotin, Pierce, Pullman, Skagit 2 – Everett, WSTA 1 - King, Pacific, WSDOT

13. ASKs by Responders MOST RESPONSIVE TRANSIT AGENCY: – Skagit Transit RUNNERS UP – Everett – Link – Valley and Spokane – Pierce – Columbia County AVERAGE = 42

15. The final word on ASKs Participation overall is up New communities WHY? – Did we mention the portal? – Challenging times – Good use of pool resources

16. Special Services You Might Not Know About Password Management One password to access all WSTIP resources: Citrix, Portal, BI Reports, (soon!) Riskmaster. Security policy requires network passwords to be changed every 120 days (4 months). Complex passwords required: – At least 6 characters – Upper Case, Lower Case, and at least 1 number or symbol.

17. Password Management Email alerts at 10 days, 1 week and day of expiration.

18. Password Management Changing your password

19. Password Management Password Reset Question (forgotten passwords)

20. Special Services You Might Not Know About Transit Security Council’s Exclusion List Special purpose “Closed” community Created by request from Transit Security Council Data sharing for Law Enforcement Officials

21. Special Services You Might Not Know About Alerts Receive email updates when new information is posted Customize your Alerts – What do you want to know about? (announcements, events, new documents) – When do you want to know? (immediately, daily, weekly)

22. Special Services You Might Not Know About HR Made Simple by HR Sentry One stop resource center for human resource questions – New regulations – Sample policies and other h.r. documents – Training for HR professionals Launched from H.R. community

23. Special Services You Might Not Know About Best Practices and Best Practices Resource Documents – On WSTIP page and in communities – Camera Results- Also in Camera Area

24. New Services on the Horizon Web Now – Drew goes online

25. New Services on the Horizon Online Accident Reporting Form

26. New Services on the Horizon Web-based Riskmaster Enables Web based Accident Report form Training next spring

27. New Services on the Horizon Preserve existing database with new SharePoint interface Training Coalition Integration Complete student history available Information automatically posted to public website Student can print Certificates and Invoice copies

28. New Services on the Horizon Blogging – RFP out for an Editor/Web Blog Developer Closes December 20 for services starting mid-January Develop a web blog using various authors. – Start small – Run a short -time to evaluate success Success factors: – Timely and desirable content – Increase of traffic on the Portal.