1. New Directions in Human-Computer Interaction Abigail Sellen

2. PhD Scholarship: Abi Durrant Consultants: Bill Buxton, William Newman, JoFish Kaye Interns: Lucia Terrenghi, Maryam Tohidi, Susan Wyche Dave Kirk Yang Wang Dynal Patel Richard Banks DESIGN Abigail Sellen Richard Harper Alex Taylor SOCIAL SCIENCETECHNOLOGY Shahram Izadi Tim Regan Stuart Taylor

3. Deeper understandings New technology concepts Probes Prototypes Publications Technological advancements

4. The past: The era of “HCI” Users as information processors Dominance of cognitive psychology and engineering for modelling behaviour Users as information processors Dominance of cognitive psychology and engineering for modelling behaviour USERS At the desktop both literally and metaphorically TECHNOLOGY To model users and system behaviour so as to maximize productivity and efficiency in the office GOAL

5. The user as a computer “The Psychology of Human- Computer Interaction” (1983). Card, Moran and Newell

6. The present: The “mobile”, “pervasive” and “ubicomp” era Users as players in a bigger system As entities whose activities can be modelled, predicted, sensed and augmented Users as players in a bigger system As entities whose activities can be modelled, predicted, sensed and augmented Everywhere and anywhere (mobile, pervasive, ubiquitous) Converging Smart environments Everywhere and anywhere (mobile, pervasive, ubiquitous) Converging Smart environments To model user and system behaviour so as to maximize productivity and efficiency anytime, anyplace To make users more effective through intelligent environments and tools To model user and system behaviour so as to maximize productivity and efficiency anytime, anyplace To make users more effective through intelligent environments and tools USERS TECHNOLOGY GOAL

7. The user as a component in a complex system

8. User understanding The user as information processor takes us a significant way forward Focus on usability Technologies That have successfully removed many of the problems of human-machine interaction New opportunities by dissolving space-time boundaries But we need new impetus to drive research and fuel imagination We need new assumptions, a new agenda …. But where has that got us?

9. These are social and cultural matters as well as cognitive and engineering matters Understanding users in machine terms Users can be modelled, predicted and sensed Users as part of a pre-defined system Understanding users in machine terms Users can be modelled, predicted and sensed Users as part of a pre-defined system OLDNEW Understanding users in human terms Users are active creators of their own experiences Users as part of complex, pre-existing ecologies Understanding users in human terms Users are active creators of their own experiences Users as part of complex, pre-existing ecologies Users

10. An interdisciplinary approach means new design goals Place-less Place agnostic Networked Convergence Place-less Place agnostic Networked Convergence Place-ness Situated Ecological Divergence Place-ness Situated Ecological Divergence Technology OLDNEW

11. To maximize the productivity and efficiency of human-technical systems To make users more effective through intelligent environments and technologies To maximize the productivity and efficiency of human-technical systems To make users more effective through intelligent environments and technologies To provide diversity of experience through good design, a sensitivity to place, and an understanding of human values To offer tools as resources for intelligence and creative expression To provide diversity of experience through good design, a sensitivity to place, and an understanding of human values To offer tools as resources for intelligence and creative expression Social, cognitive, technical and design disciplines are equal partners at the table Goals OLDNEW

12. USERS Broader, richer concept of the user (as an intelligent, social and even moral being!) TECHNOLOGIES: Diversity of experience Through physical form Sensitivity to place Some Examples

13. USERS Broader, richer concept of the user (as an intelligent, social and even moral being!) TECHNOLOGIES: Diversity of experience Through physical form Sensitivity to place Some Examples

14. HomeNote

15. A field trial of HomeNote

16. Functional uses of HomeNote awareness & reassurance calls for action conveying information reminders & info storage

17. affection identity wonder A broader concept of the user

18. USERS Broader, richer concept of the user (as an intelligent, social and even moral being!) TECHNOLOGIES: Diversity of experience Through physical form Sensitivity to place Some Examples

19. USERS Broader, richer concept of the user (as an intelligent, social and even moral being!) TECHNOLOGIES: Diversity of experience Through physical form Sensitivity to place Some Examples

20. Diversity through physical form CellphonePC PDALaptop

21. bowls shoeboxes clocks magnets Diversity through physical form

22. USERS Broader, richer concept of the user (as an intelligent, social and even moral being!) TECHNOLOGIES: Diversity of experience Through physical form Sensitivity to place Some Examples

23. USERS Broader, richer concept of the user (as an intelligent, social and even moral being!) TECHNOLOGIES: Diversity of experience Through physical form Sensitivity to place Some Examples

24. mantelpiecekitchen Designing for place

25. mantelpiece Designing for place

26. mantelpiecekitchen Designing for place

27. kitchen Designing for place

28. kitchen Designing for place

29. Working in research can be just as much about the human experience as about the technology Building prototypes can help deepen our understanding of this experience Can also lead to new concepts, and new products Must be achieved through partnership of technology, social science and design Conclusions

30. appendix