1. Performance Measurement System for ENABLE Juan Julio Gutierrez R Mary Knox Debbie Mendes Laura McLoughlin Michael N’dolo Jessie Stone

2. Overview  Client: Enable provides services and equipment to Disabled People in the Central New York Region  Our Task: To develop a Performance Measurement System for one area: Assistive Technology and specific tools for one of its programs, Computer Services

3. Assistive Technology (AT) Area - Provides special equipment (e.g. lending, funding for purchase) and services (e.g. computer training) to disabled people. Computer Services Program - Part of AT, it is dedicated to provide basic computer training - Aim: improve school funding, job opportunities.

4. Deliverables Organizational Tools 1) Flow Chart 2) Logic Model for Assistive Technology 3) Logic Model for Computer Services Data Collection Tools 4) Pre- and Post-Assessment Forms for Computer Services 5) “Carecall” Form for Assistive Technology, used also by Computer Services

5. Flow Chart Helps organize AT clients’ flow of information. Key Steps: 1) Intake 2) Evaluation of Service/Equipment needed 3) Assistive Technology Role 4) Performance Measurement of AT intervention

7. Assistive Technology Logic Model INPUTSACTIVITIES OUTPUTS OUTCOMES  Equipment  Services  Staff time  Funding/ scholarship  Intake & processing  Counseling and equipment-use training  Equipment lending  Referrals  Selection for scholarship  Care calls Number of:  Training and counseling sessions  Pieces of equipment loaned Referrals  Scholarships Short-term  Clients use equipment (via lending or purchase)  Identification and solving of additional needs Long-term  Increased opportunities for education/work/ recreation  Increase in independence  Mitigation of disability

8. Computer Services Logic Model INPUTSACTIVITIESOUTPUTSOUTCOMES Clients Staff specialized in computer technology Infrastructure Adaptive hardware and software.  Pre and Post assessment (skills test)  Care call Classes  Number of:  - Participants  - Classes taught by type  H - Hours taught  Participant satisfaction Short-term Acquisition of skills Long-term Increased opportunities for school  Obtained additional funding Entry into labor market Positive impact in daily life

9. Pre- and Post- Assessment For Computer Services Program Only Pre-Assessment:  Evaluates the Client’s Existing Computer Skills (via Entry test) Post-Assessment  Measures Short-Term Outcomes, skills acquired (via Exit test)  Measures Client Satisfaction with the Program

10. Carecall Form  For all AT Clients  6 months after equipment &/or service received Measures:  Client Satisfaction  Outputs  Short-Term Outcomes (funding and use of services and equipment)  Long-Term Outcomes (regular use of equipment, entry into labor market, positive impact in daily life)

11. Initial Challenges  No systematized flow of information.  Lack of communication between different levels of Enable  Confusion Over Outputs and Outcomes  Difficulty to find AT benchmark, no local agency has implemented a comprehensive Performance Measurement System

12. Implementation  Intake all clients as indicated in Flow Chart  Overhaul of Database  Staff training on what is performance measurement and why is relevant  Consistency in Data Collection

13. General Recommendations  Open communication  Flexibility  Staff time commitment  Reassignment of job responsibilities  Standard procedure to collect data  Information Sharing

14. QUESTIONS?