1. Kathleen Wade, Ph.D., LMSW, ACSW University of Michigan Health System

2.  Everyone has a story  Making a difference  Meaning making  Life changing stories  What’s your story  What moves you and why does it matter?

3.  What is our story?  Are we at the tipping point?  What will motivate us?  Removing the smoke screens  Identifying our PFCC culture  The ideal synergy between IPCE and PFCC  Strategic planning  Opportunities for change

8.  Patient and family advisors/Massachusetts  Crucial conversations/feedback  Reciprocal learning  Cultural competency  Diversity  Don’t wait until its right  JUST ASK THEM!

11.  Inspiration  Invitation  Leadership  Organizational change  Reciprocal  Change  Barrier Busting  Sustainability  Transformation

13.  It’s the personal experiences and the relationships that can make or break health care transformation  Small things to you can be monumental to others  Move from words to actions  Listening and responding with a new set of eyes and ears  Trust and authenticity create loyalty  Never forget the power of one

14. The real question to answer is what will inspire you?