2. ERP for IT Charles Betz, Manager of Metadata Best Buy Business Leadership 10:15 am Wednesday 26 th Van Horne Ballroom B Global EAI Summit 2004

3. Who is this man and what does he want? Ralph Szygenda, CIO, General Motors “The next thing is IT ERP. At GM, the complexity of managing IT is an astronomical thing.”

4. how is IT ERP different? The data sets are smaller and much more intricately linked Managing blueprints, not buildings Managing complexity, not scale How to add, change, or remove without unintended consequences? The importance of a model…

5. The IT puzzle IT Governance IT Service Management –Change –Incident –Config –Asset –Etc Standards –ITIL, COBIT, CMM, TOGAF, IEEE/ISO/ANSI, … Business Service Management Portfolio Management –Project Portfolio Management –Application Portfolio Management –IT Portfolio Management Enterprise Architecture Configuration Management Application/Technology Relationship Mapping Application Profiling/Reverse Engineering IT Discovery Data & Metadata Management

6. The IT tools vendor cyclone Most are silos Tremendous data redundancy Limited interoperability and/or standards Great risk of lock-in!

7. what are the ERP vendors doing? Service Process Optimization Solution for Information Technology Departments Enterprise Project Portfolio Management Enterprise Project Management Offering

8. Critique of research orgs Too many acronyms and new branded terms – not enough drawing connections Are they trying to help us solve problems, or drive new markets for their vendor sponsors? Research silos –Do the ITSM analysts talk to the metadata analysts ? –Do the portfolio management analysts talk to the discovery tools analysts?

9. Simplified convergence Metadata/ CASE repository (e.g. MDA tooling) Configuration management database Enterprise architecture/ portfolio management system

10. The IT digital dashboard - Planning What are the most promising future investments in my IT portfolio? What current investments are good? questionable? bad? –For an application/service, what are the total costs (w/drilldowns) of acquisition and operations? Including shared or amortized costs… –What are the steady-state drivers of my operational costs? –What cyclic events (lease, capacity, technology refresh) do I need to plan for? –What are the impacts/dependencies?

11. The IT digital dashboard - Evolution I need to upgrade service or system X… –What is its complete bill of materials? –Top to bottom interdependencies & their nature? What systems use data element Y? –What does it mean? –What is its system of origin? Of record? –Where is it flowing? –What security/privacy policies apply to it? What is the current status of the software development lifecycle across & within projects? –What major changes are upcoming? –What is the current overall degree of change in my systems?

12. The IT digital dashboard - Managing How am I spending my IT dollars? –Development –Support/Operations What is the operational status & trending of my systems? –Incident & Problem –Support & Maintenance –Change How do my incident/problem metrics relate to my change activities? Business impact of technical issues

13. IT doesn’t matter, because IT can’t manage itself Of the preceding goals and objectives, how many are efficiently and effectively supported by current IT management technology and process, backed by established industry consensus? No wonder Nick Carr is having a field day…

14. A tightly coupled problem Portfolio & architectureIT Service ManagementDevelopment

15. Integrating IT (meta) data Simple data Complex data Are you ready for complex data?

16. Challenges of complex data Deep inheritance from highly abstract supertypes Recursion (trees and networks) Many many-manys Deep composition hierarchies Highest value-add information has many dependencies All of the above result in object/relational mapping layers in advanced repository products Industry standards…

17. ERP? ERP perceptions –Expensive, slow ROI, major implementation headaches/risk Complexity of problem –Implementation risk –Lock-in risk Alternative: standards-based best of breed

18. The standards convergence

19. No metadata standards yet Incident management Problem management Change management IT finance

20. Process frameworks and standard metamodels See www.erp4it.com for detailed discussionswww.erp4it.com

21. Element management IT Service Management IT ERP conceptual architecture Manage IT Portfolio Management Plan Model Driven Architecture Build

22. IT ERP evolution Online ERP system Online ERP System Reporting/analytics Integration layer

23. Questions/discussion