1. © 2005 The Ohio State University Academic Medical Libraries at the Crossroads: Managing Knowledge to Enhance Our Mission Eric H. Schnell, M.L.S., Susan M. Kroll, M.L.S., and Timothy J. Cain, Ph.D. The Ohio State University Medical Center http://medicine.osu.edu/knowledge/

2. © 2005 The Ohio State University Research ● Teaching ● Patient care

3. © 2005 The Ohio State University Creating knowledge Develop and assimilate new knowledge-based products that enhance excellence in biomedical research, health sciences education and patient care Package informational resources as discrete, re-usable, and sharable resources that enhance work collaborations

4. © 2005 The Ohio State University Using knowledge Preserve original biomedical data of historical value Disseminate knowledge in biomedical research, education and clinical practice consistent with our mission

5. © 2005 The Ohio State University Sharing knowledge Enable cost-effective, timely and convenient access to biomedical knowledge Provide a challenging and supportive environment to foster professional growth of staff and trainees Strengthen digital linkages across the Health Sciences campus and the University to foster collaboration in knowledge development, sharing and dissemination

6. © 2005 The Ohio State University

7. 2MD: multimedia design Web and interactive media development and deployment Educational consultation Computer assisted and online instruction 15 FTE Grant, fee-based, annual rate funding Various reporting lines in COM&PH

8. © 2005 The Ohio State University BMG: biomedical graphics Digital imaging and design Production services 5 employees Annual rate and fee-based School of Allied Medical Professions

9. © 2005 The Ohio State University IS / SES / PDA / Mobile solutions Classroom technologies Desktop support Mobile computing Student support services 6 employees Annual rate, cash, fee-based Split reporting line COM&PH / Hospital IS

10. © 2005 The Ohio State University New initiatives Assistant – Service – Knowledge (ASK) Desk Computer-deliver testing Do-IT-yourself stations How Do I? / Just ASK! Intellectual property and copyright Bioinformatics integration

11. © 2005 The Ohio State University AssistantServiceKnowledge Desk One-stop shop for academic information and technology needs Pager distribution, mobile computing support, and graphic design services Library circulation, reference, print reserves

12. © 2005 The Ohio State University ASK Desk focus groups Provide guidance and support for handling and securing the use of digital images Coach faculty on how to use new technology with a hands-on approach Develop techniques to assist students in identifying quality Internet information Assist in developing effective database search strategies Conduct ongoing evaluations of users needs to ensure services meet current and future information needs

13. © 2005 The Ohio State University ASK Desk focus groups Train support staff about available support services and resources Conduct ongoing outreach activities to encourage the exchange of information between the ASK desk staff and customers it serves Create discipline specific, web-based resources for students to help guide their online needs for information Increase the promotion and communication of services Provide information to new incoming students to adequately inform them of the services and resources that are available to them

14. © 2005 The Ohio State University Computer-delivered testing

15. © 2005 The Ohio State University Do-IT-Yourself stations

16. © 2005 The Ohio State University How Do I ? and Just ASK!

17. © 2005 The Ohio State University Intellectual property and copyright

18. © 2005 The Ohio State University Biomedical informatics integration

19. © 2005 The Ohio State University Staff training

20. © 2005 The Ohio State University Lessons learned Listen to your customers Reach out Rally around a cause, common goal or challenge Focus on your similarities Inspire your staff through leadership “Build it and they will come” “Just do it”

21. © 2005 The Ohio State University

22. Academic Medical Libraries at the Crossroads: Managing Knowledge to Enhance Our Mission Eric H. Schnell, M.L.S., Susan M. Kroll, M.L.S., and Timothy J. Cain, Ph.D. The Ohio State University Medical Center http://medicine.osu.edu/knowledge/