1. Satish Ajmani, Chief Information Officer

2. Transparency Life Cycle INFORMATION ON DEMAND PUBLISHED CONTENT (website) ENGAGEMENT (blogs, chat, communities) OPINION (polls, surveys) DOCUMENT STORING (file system) DOCUMENT SHARING (EDMS) KNOWLEDGE SHARING (knowledge base search) COLLABORATION (portals, forums)

3. Government Business Drivers Provide information more quickly Transparency of public services Real-time feedback Build relationships with constituents Less costly communication channels Technology readily available

4. Orange County, California Third largest county in California, fifth in the nation 34 cities, large unincorporated area 3.1 million residents $5.5 billion County budget 18,000 County employees 12 Elected County Officials Core Programs: health and human services, public safety and regional community services Social Media Use Focused on the External

5. Social Media Use Examples  Public Safety Police, Fire, Emergency Management Emergency notifications, public education  Community Services Parks and Beaches, Libraries, Waste & Recycling Promote services, engage customers  Core Government Registrar of Voters, Health Services, County Archives Information of interest readily available Facebook | Twitter | Blogs | YouTube

6. Encourage consideration of business need and available resources (value) Address legal, privacy, behavioral issues Establish consistent site standards and guidelines Limit associated County risks Protect IT assets Need For Social Media Use Policies Greatest Concern: Inappropriate Comments

7. Did You Know? Reference: National Association of Sate CIOs - A National Survey of Social Media in State Government