1. CIT Town Meeting How do we Lead and Work in times of continuous CHANGE
CIT Town Meeting How do we Lead and Work in times of continuous CHANGE? August 5, 2003
A year ago we started the campus planning process of workforce planning. We have a very active committee of deans, vice presidents and vice provosts working on this effort. It has been very public planning - both in terms of process and involvement.
I am here to provide an overview of the effort and its purpose in a very brief set of talking points that you have and then I would invite you to ask questions, make comments, provide advice and good wishes. 2

2. What Changes? IT changes more rapidly than most disciplines
Funding for CU CIT is not expanding at the rate of expectations
Complexity of desired solutions require effective team work and collaborative problem solving across functions
CIT work impacts everyone at CU therefore we must Lead, Develop, and Deliver on CU’s IT strategies. Can only do that by working well together.
WFP efforts focus on clarifying roles, responsibilities, and accountabilities while becoming more effective at our IT function campus-wide.

3. Leading CIT in Times of Ambiguity and Change

4. Imagine…. New department, new work space
Change in your job description
No PIP
You have heard absolutely nothing

5. What were you feeling? Worry Excitement Disappointment Nervousness
Shock
Anxiety
Happiness
Guilt
Anger
Uncertainty
Surprise
Nothing

6. Change can be Stressful, and it can be Invigorating!
If you were feeling these emotions during this scenario, imagine how others might feel.
The first step is to recognize your own reactions, but it is important not to get stuck!
Once you’ve moved out of “react” stage and into a proactive role, you can help yourself and others manage very real emotions and normal reactions to the change.

7. 5 Responses to Change
VICTIM
BYSTANDER
CRITIC
NAVIGATOR
CHARGER

8. VICTIM Why is this happening to me? Poor me…
Why can’t things just stay the same?
What will “they” do to me this time?
Alternative: find ways to take charge of those things within your influence - including your attitude.

9. CRITIC This will never work This didn’t work last time we tried it.
“They” don’t know what’s going on or what they’re doing
This will just make things worse
Alternative:look for new ideas, get creative, work collaboratively with others

10. BYSTANDER If I ignore this change, it will go away
I won’t do anything until I know it’s safe
I’ll wait for somebody else to make the decisions
Alternative: find ways to get involved,to learn more, contribute your ideas, and help people see the possibilities you see.

11. CHARGER
I know best and this change needs to happen – I’ll make it happen.
I don’t need more information.
Do it my way, and do it now!
Alternative: Involve others before leaping. Check on feelings and emotions. Ask, don’t tell.

12. NAVIGATOR This change presents opportunities to do things differently.
We may be able to improve with this change.
I’m bound to make mistakes, but I’ll learn from them.
I am in control of how I feel.
Alternative: Staying STUCK!

13. Knowledge is Power
Knowing that all our feelings are normal and natural is the first step in moving ahead.
Paying attention to what is happening, getting the facts and getting involved will feel much better than being stuck in neutral or reverse.

14. How to Get “Unstuck”
Take charge of and responsibility for what’s happening in your life. Remember your circle of control includes you!
Think about the possibilities and opportunities that could be open to you, and what you can do to influence change
Find out how the change will impact you – seek information and find a role you can play
Talk to others and seek input on their perspectives of the change and it’s impact
Be proactive about managing change for yourself and your work group, regardless of your role or position

15. You have a choice…. YOU DO! Who knows what is best for you?
When you make decisions about changes in your life you put yourself in the driver’s seat

16. “Things to remember”
You have the power to choose how you CHOOSE to react to change.
You can choose to be a victim, critic, bystander, charger… or you can choose to navigate through the change process.
Remember that your choices and your attitude will impact the tone within your workgroup.

17. Small Group Work Questions:
What has worked or not worked for you when managing change in life, at work?
What advice can you give to others about managing change at work?
Please share your ideas and scribe them on newsprint. When you are done, post your group’s ideas on the wall.

18. What does all this have to do with Leadership Training in CIT?
Everyone may need to lead a project or a task and do so with grace and effectiveness
Everyone will need to be effective on a team
Everyone can improve awareness of self and others (impact)
Everyone can improve skills in interpersonal interactions

19. And…
Everyone speaking the same language will improve communications inside and outside CIT
Everyone deserves to work in a collaborative, values based workplace where skills, talents, options, ideas, and feelings are honored and valued.
Everyone’s efforts and good will is needed to succeed!
Everyone will be involved and engaged in CIT team skills training

20. Questions?
In General
For Polley
For Chet and Roxi