1. Diana Nkongo Action plan Impact Monitoring System Development By Diana Nkongo

2. Why an Impact Monitoring system? Recently,Water sector started to encourage private sector participation Water being a basic important need is now turning its face to an economic need since the service is important for both poor and rich people there is an important need of protecting the needs of the poor by making sure they also have access of the service

3. Why an Impact Monitoring system? this can only be achieved by monitoring the impact of privatisation.

4. Objective: Develop an Impact Monitoring System to measure the Impact of privatisation of the public water utility to Urban poor in Dar Es Salaam region by the end of Feb, 2005.

5. Steps to be taken: Seeking approval of WB for the process Identify and preparation of facilitators Consultation with stakeholders about development of the IMS Workshop: Discuss findings of consultation, develop M&E system Conduct Training to system implementers Piloting the IMS Workshop to discuss and agree on the final IMS

6. Stakeholders to be involved: DAWASA ( Public granting Authority)-Owner of water infrastructure in Dar Es Salaam city City water (Private Operator)-Responsible for operating/providing water services and revenue collection EWURA (Regulatory Authority/supervision body) It is an independent body responsible for quality monitoring, customer satisfaction, price control,e.t.c NGOs and CBOs-Work with City Water to provide water service to communities which are for from the transmission lines (piped networks). MoWLD-As the overall supervisor Municipalities

7. Expected challenge Fully participation of stakeholders (active and well informed stakeholders) Soln: Create awareness about the importance of their participation

8. Time Frame No.ActivityResponsible person MonthsResources J 04 A 04 S 04 O 04 N 04 D 04 J 05 F 05 1.Seeking approval of WB for the process of developing the Impact monitoring system Programme Manager 2.Identify and preparation of facilitators (familiarising them with the process and certain techniques) Programme team 3.Consultation with stakeholders about development of the IMS and how they would like to be involved and about their information needs & awareness on the importance of their participation Diana and facilitators  Transport 4.Workshop: Discuss findings of consultation, develop M&E matrix with representatives of stakeholders and agree on how it should be implemented Diana and facilitators  Material resource  Transport  Financial resource 5.Conduct Training (facilitation, tools & techniques) for those who are going to implement IMS Diana and Communica tion officer  Facilitator  Financial resources(Allowanc e,  Transport  Training materials 6.Piloting the systemImplementation team  Financial resources  Transport  Human resource 7.Workshop to discuss and agree on the final IMS. Programme team and Implementa tion team.  Financial resource  Material resource

9. M&E matrix for planned activities: Activity No. IndicatorMeans of Verification 1.Willingness to????Meeting minutes 2. No. and quality Of facilitators identified 3.Preparedness of each stakeholder to participate Stakeholder consultation report 4.Workshop heldWorkshop report, IMS developed 5.Training conductedTraining report 6.No. of people involved Report 7.Workshop heldWorkshop report

10. Key lessons learnt in relation to my work Participatory methodologies and tools Designing M&E system Facilitation skills Designing log frame and development of the performance questions at different levels of the log frame Different ways of doing critical reflection.